Hire Desk Controller – Fleet & Customer Care, Profit Share

Stuart Power; Shropham; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Profit Sharing

Company Pension

Private Medical Insurance

Holiday Entitlement

On-Site Parking

Job summary

SPL in Shropham, Norfolk, is hiring a Hire Desk Controller to manage customer orders, quotations, and paperwork from our Head Office. You will coordinate rental fleet logistics and work with the transport team to ensure timely deliveries and collections. The role emphasizes strong communication, attention to detail, and a proactive service mindset.

This full-time, on-site position offers a solid benefits package and the chance to contribute to a leading power generation rental business in the UK.

Qualifications

• Industry experience in plant hire and fleet/logistics management.
• Strong written and verbal communication skills for customer interactions.
• Good numeracy for quotations and orders.
• Proficient with Microsoft Word/Excel for daily tasks.
• Excellent attention to detail in paperwork.

Responsibilities

• Take customer orders accurately and prepare quotations.
• Process and manage paperwork, maintain records.
• Assist in rental fleet dispatch and return scheduling.
• Coordinate with transport dispatch for deliveries and collections.
• Provide excellent customer service and resolve issues promptly.
• Support daily Rental Office operations and documentation.

Skills

Plant hire experience

Customer communication

Numeracy

Attention to detail

Time management

Interpersonal skills

Team collaboration

Tools

MS Office

Job description

SPL in Shropham, Norfolk, is hiring a Hire Desk Controller to manage customer orders, quotations, and paperwork from our Head Office. You will coordinate rental fleet logistics and work with the transport team to ensure timely deliveries and collections. The role emphasizes strong communication, attention to detail, and a proactive service mindset.

This full-time, on-site position offers a solid benefits package and the chance to contribute to a leading power generation rental business in the UK.