Customer Service Lead – Hire Desk Controller

Nationwide Platforms Ltd.; England; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

25 days holiday pro-rata

Pension

Health Cash Plan

Life assurance

Hire Desk commission scheme

Job summary

Nationwide Platforms Ltd. in Birchwood (NCC) is seeking a Customer Service Advisor (Hire Desk Controller) to join a busy team handling hire enquiries, quotes, orders and queries with a focus on excellent service.

You will work in a fast-paced environment, be highly organized, sociable and computer literate, with exposure to MS Office and in-house systems. The role includes a base salary plus commission, holidays, pension and benefits.

Qualifications

• Previous experience in a busy customer service and/or sales role.
• Excellent customer service and relationship management skills.
• Good organisational skills with the ability to multi task and prioritise deadlines.
• Good knowledge of MS Office including Word and Excel.

Responsibilities

• Convert hire enquiries into hire orders and achieve revenue target.
• Use the in-house system to take orders, check availability and hire rates.
• Achieve call standards set by the company.
• Provide customers with the best hire options using product knowledge.
• Deal with customer enquiries in a professional and polite manner.
• Ensure orders entered are accurate to minimise disputes and credit notes.
• Build strong relationships with colleagues in other depots/departments.
• Coordinate with the local depot transport coordinator to fulfil customer requirements.

Skills

Customer service

MS Office (Word & Excel)

Organisational skills

Multi-tasking

Sales experience

Tools

MS Office

Job description

Nationwide Platforms Ltd. in Birchwood (NCC) is seeking a Customer Service Advisor (Hire Desk Controller) to join a busy team handling hire enquiries, quotes, orders and queries with a focus on excellent service.

You will work in a fast-paced environment, be highly organized, sociable and computer literate, with exposure to MS Office and in-house systems. The role includes a base salary plus commission, holidays, pension and benefits.