Hire Controller

Symmetry Recruitment; Manchester; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Company pension

20 days holidays + bank holidays

Retail discounts & employee recognition awards

Life assurance

24/7 employee assistance programme

Job summary

Trades Workforce Solutions seeks a Hire Controller for their Bolton location. This role involves managing hire enquiries, building relationships with customers, and providing tailored solutions throughout the hire process.

The ideal candidate will possess strong customer service skills and a background in construction or site services. The position provides a supportive environment with opportunities for career development.

Salary up to £34,000 annually, with benefits including a company pension and retail discounts.

Qualifications

• Previous experience in a customer service, hire desk, or sales support role.
• Confident managing inbound enquiries and processing orders.
• Experience within construction, site services, or the hire sector is advantageous.

Responsibilities

• Handle inbound hire enquiries via phone, email, and online channels.
• Manage the full hire lifecycle from initial enquiry to off-hire.
• Build and maintain strong customer relationships.

Skills

Customer service experience

Strong communication skills

Relationship-building skills

Ability to manage multiple priorities

Proficiency in Microsoft Office

Job description

Job Title: Hire Controller

Location: Bolton

Hours: Monday – Friday, 08:00 – 17:30 (1 Lunch)

Salary: Up to £34,000 per year (dependent on experience)

Benefits:

• Company pension
• 20 days holidays + bank holidays
• Retail discounts & employee recognition awards
• Life assurance
• 24/7 employee assistance programme

About the Role:

Customer Service – It’s a People Thing

Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast‑paced environment where no two days are the same? If so, this opportunity could be a great fit.

As a Hire Controller, you’ll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you’ll support customers with their on‑site service requirements – such as welfare units, portable sanitation, fencing, and other site equipment – guiding them through the full hire process from enquiry to off‑hire and follow‑up.

You’ll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.

Key Responsibilities:

• Handle inbound hire enquiries via phone, email, and online channels
• Manage the full hire lifecycle from initial enquiry to off‑hire and feedback
• Build and maintain strong, long‑term customer relationships
• Identify opportunities to maximise hire revenue and upsell additional services
• Liaise with internal teams to coordinate deliveries, collections, and service schedules
• Resolve customer queries and issues efficiently and professionally
• Maintain accurate records and ensure high standards of service delivery

About You:

• Previous experience in a customer service, hire desk, or sales support role
• Confident managing inbound enquiries and processing orders
• Experience within construction, site services, or the hire sector is advantageous
• Strong communication and relationship‑building skills
• Able to work independently and collaboratively within a team
• Highly organised with the ability to manage multiple priorities
• Comfortable using Microsoft Office and learning new systems
• Proactive, adaptable, and customer‑focused in your approach

About the Opportunity:

You’ll be joining a busy and supportive environment within a well‑established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast‑moving, customer‑focused role, where no two days are the same.

The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.