Hire Desk Controller

Path Recruitment Ltd; Pontefract; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary £28k-£34k per year

Monday to Friday working hours

25 days annual leave + bank holidays

Pension scheme

Career opportunities

Job summary

Path Recruitment Ltd in the United Kingdom is seeking a Hire Desk Controller near Pontefract to coordinate equipment hires and support customers from enquiry through to off-hire. The role offers Monday-Friday hours and opportunities for career progression in a well-established equipment rental business.

The ideal candidate will have experience in customer service or hire desk roles within equipment rental, plant hire, tool hire, or related sectors, with strong organisational and communication

Qualifications

• Experience in a customer service or hire desk environment.
• Experience in equipment rental, plant hire, tool hire, powered access or construction supply.
• Strong organisational and communication skills.
• Confidence handling customer enquiries and coordinating bookings.
• Good IT skills and the ability to manage hire systems.
• A proactive and team-focused approach.

Responsibilities

• Managing inbound hire enquiries and converting them into bookings.
• Scheduling equipment deliveries and collections.
• Liaising with drivers, engineers, and yard teams.
• Processing hire contracts, extensions, and off-hires.
• Building relationships with new and existing customers.
• Ensuring equipment availability and accurate system records.
• Supporting depot operations and maintaining service standards.

Skills

Customer service

Organisational skills

Communication

IT skills

Job description

Hire Desk Controller required near Pontefract for established equipment rental business. Monday-Friday role, £28,000-£34,000 salary, great benefits and career stability.

The Company

We are working with awell-established equipment rental businesswith a strong reputation for reliability, service, and long-term customer relationships. With decades of experience supplying equipment across the construction and infrastructure sectors, the company continues to invest in people, technology, and service excellence.

Due to continued growth, they are looking to recruit aHire Desk Controllerto join their busy depot. ThisHire Desk Controllerposition offers stability, structured working hours, and the opportunity to develop within a respected organisation in the equipment rental industry.

Key Benefits

• Basic salary between£28,000 and £34,000 per year
• Monday to Friday working hoursproviding a strong work-life balance
• 25 days annual leave plus bank holidays
• Pension scheme
• Long-term career opportunities within awell-established equipment rental business
• Supportive and professional team environment

About the Role

As aHire Desk Controller, you will be responsible for coordinating equipment hires and supporting customers from enquiry through to off-hire. ThisHire Desk Controllerrole sits at the centre of the depot operation and plays a key part in delivering excellent customer service.

Typical responsibilities include:

• Managing inbound hire enquiries and converting them into bookings
• Scheduling equipment deliveries and collections
• Liaising with drivers, engineers, and yard teams
• Processing hire contracts, extensions, and off-hires
• Building relationships with new and existing customers
• Ensuring equipment availability and accurate system records
• Supporting depot operations and maintaining service standards

ThisHire Desk Controllerrole is ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent customer service.

About You

To succeed as aHire Desk Controller, you will ideally have experience in a customer service or hire desk environment.

You may have:

• Experience working inequipment rental, plant hire, tool hire, powered access, power generation or construction supply
• Strong organisational and communication skills
• Confidence handling customer enquiries and coordinating bookings
• Good IT skills and the ability to manage hire systems
• A proactive and team-focused approach

Candidates with experience as aHire Desk Controlleror similar hire coordination roles are highly encouraged to apply.

To be successful in this role, you may have worked as a:

• Hire Controller
• Plant Hire Controller
• Rental Controller
• Tool Hire Controller
• Hire Desk Coordinator
• Equipment Hire Coordinator
• Plant Hire Administrator
• Rental Desk Controller
• Hire Desk Administrator
• Hire Coordinator

If you are looking for a stable opportunity as aHire Desk Controller within a respected equipment rental business near Pontefract, we would love to hear from you.

We welcome applications from candidates of all backgrounds and are committed to inclusive and fair recruitment practices