Hire Coordinator

J Murphy & Sons; Wigan; On-site; GBP 26,000 - 34,000; Full time

Job summary

Murphy Plant is recruiting a Hire Coordinator to manage the hire of plant equipment across multiple depots and sites. You will source internal equipment or procure externally, ensuring value, quality and on-time delivery while maintaining clear records and delivering excellent customer service.

The role requires experience in hire desk operations, familiarity with Syrinx, and proficient IT skills. A customer-focused, office-based background is advantageous for success in this position.

Qualifications

• Experience in a Hire Desk role would be desirable.
• Experience using Syrinx is preferred.
• Previous experience in an office environment with some customer-facing work.
• Extensive experience in telephone communications with a clear and concise phone manner.
• Good IT skills, knowledge of Microsoft Word, Excel, PowerPoint.

Responsibilities

• Ensure equipment delivery is aligned to specifications, quality, and requested dates.
• Procure externally sourced plant and equipment to ensure best value and quality.
• Maximise utilisation of Murphy plant by monitoring external hires and reallocating when internal stock is available.
• Liaise with external supply chain and depot managers to maintain strong relationships and meet Quality, Performance and Delivery targets.
• Provide high-quality customer service in communications with internal and external clients.
• Maintain accurate paper and computer-based records and filing systems.
• Prepare correspondence, documents and presentations to specification using various media.

Skills

Hire desk experience

Syrinx familiarity

Telephone communication

MS Office

Tools

Syrinx

Job description

Murphy is recruiting for a Hire Coordinator to work with Murphy Plant at Golborne Plant Depot.

Murphy Plant is committed to delivering a plant hire service that is simple, safe, efficient and reliable.

We manage and maintain more than £100 million worth of innovative, best in-class plant, transport and specialist equipment and our work spans multiple sectors. Our inventory includes over 15,000 assets, ranging from small tools to piling rigs, alongside our award-winning vehicle fleet which includes one of the UK’s most comprehensive collection of crawler cranes. Our broad range of equipment also includes specialist assets for ground engineering, pipeline testing, tunnelling, rail and more.

You will be responsible for sourcing internal plant equipment on behalf of all projects, or procurement of externally sourced plant and equipment delivering best in class for quality and value. Ensuring maximum utilisation of Murphy Plant and equipment by monitoring externally hired items and exchanging for internal items when they become available. Liaise with external supply chain, maintenance teams and depot managers,build and keep positive relationships and ensure Performance, Quality and Delivery is achievedAs Hire Coordinator you will manage the hire of Murphy Plant Equipment. Delivering equipment across the UK, you will be responsible for accurate management and documentation of the hire process. The logistical management of this equipment spread across 6 depots and up to 40 different sites is a challenge!

A day in the life of a Murphy Hire Coordinator

• - Ensure that best endeavours are made to deliver the right equipment, true to specification requirements, at the right quality on the date that the customer requires.
• - Responsible for Procurement of externally sourced plant and equipment, delivering best in class for quality and value
• - Ensuring maximum utilisation of Murphy plant & equipment by monitoring and off hiring externally hired items when murphy plant items become available
• - Liaise regularly with external supply chain, build and keep positive relationships and ensure best Quality, Performance and Delivery is achieved
• - Provide high quality customer service in all communications with internal and external clients.
• - Maintain accurate paper and computer-based records.
• - Produce correspondence, documents and presentations to specification using a variety of media.
• - Maintain established paper and computer-based filing systems.
• - Conduct financial duties, for example, processing invoices or tracking costs.
• - Work in accordance with established processes and provide feedback on their effectiveness.
• - Maintain a world-class standard of customer service ensuring that the customer is always at the forefront of the teams’ actions.
• - Mirror the Murphy Values of Safety, Leadership, Integrity and Respect in all behaviours.
• - Actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.

Still interested, does this sound like you?

• - Experience in a Hire Desk role would be desirable
• - Experience using Syrinx is preferred
• - Previous experience working in an office environment with some experienceworking in a customer facing role
• - Extensive experience working through telephone communications with a clear and concise phone manner.
• - Good IT skills, knowledge of Microsoft packages ie. Word, Excel, PowerPoint
• - Previous experience in plant would be beneficial but not essential
• - Previous experience managing and processing invoices would be beneficial