Hire Controller / Account Manager

Intro Group; Salford; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Commission structure

Career progression

Job summary

Intro Group is seeking a Hire Controller / Account Manager to join their growing construction hire team in Salford. The role blends customer account management, hire coordination, and administration, with a focus on understanding client needs and delivering timely equipment solutions.

You will work with site managers, contractors and trade customers, coordinating deliveries and collections, preparing quotations, and maintaining accurate hire records.

Qualifications

• Experience in the construction industry is essential.
• Experience in customer-facing roles such as account management or sales coordination.
• Confident communicating with construction professionals.
• Strong administration and organisational skills with attention to detail.
• Confident communication and ability to build relationships.
• Good IT skills and ability to manage multiple priorities.

Responsibilities

• Managing and developing relationships with existing construction customers.
• Handling incoming enquiries and understanding customers' equipment and hire requirements.
• Processing hire orders, coordinating equipment availability, deliveries and collections.
• Preparing quotations and managing customer accounts.
• Acting as a key point of contact for customer queries and resolving issues efficiently.
• Liaising with site teams, suppliers, drivers and internal colleagues.
• Maintaining accurate hire records, paperwork and administration.
• Identifying opportunities to develop existing accounts and generate additional business.

Skills

Customer-facing

Organised

Attention to detail

IT skills

Communication skills

Commercial awareness

Multi-tasking

Job description

We are working with a growing business within the construction equipment and hire sector who are looking to recruit a customer-focused and highly organised Hire Controller / Account Manager.

This is a varied role combining customer account management, hire coordination and administration. The successful candidate will be responsible for building and maintaining strong relationships with customers, understanding their requirements and ensuring the smooth coordination of hire equipment and services.

A background within the construction industry is essential. You will need to understand construction terminology and be confident communicating with construction professionals, including site managers, contractors and trade customers.

Previous hire controller or plant/tool hire experience would be advantageous, but candidates with a construction background in administration, sales support or customer account management will also be considered.

Key Responsibilities

• Managing and developing relationships with existing construction customers.
• Handling incoming enquiries and understanding customers' equipment and hire requirements.
• Processing hire orders, coordinating equipment availability, deliveries and collections.
• Preparing quotations and managing customer accounts.
• Acting as a key point of contact for customer queries and resolving issues efficiently.
• Liaising with site teams, suppliers, drivers and internal colleagues.
• Maintaining accurate hire records, paperwork and administration.
• Identifying opportunities to develop existing accounts and generate additional business.

About You

• Previous experience working within the construction industry is essential.
• Experience in a customer-facing role, ideally account management, sales coordination or customer service.
• A good understanding of construction terminology and confidence communicating with construction professionals.
• Strong administration and organisational skills, with excellent attention to detail.
• Confident communication skills and the ability to build lasting customer relationships.
• Good IT skills and the ability to manage multiple priorities.
• A proactive, personable and commercially aware approach.
• Previous experience within plant hire, tool hire or equipment hire would be a significant advantage, although it is not essential.

What's on Offer?

• Salary of £30,000 - £35,000 depending on experience.
• Commission structure offering additional earning potential.
• Opportunity to join a growing business within the construction hire sector.
• A varied role combining customer account management and hire coordination.
• Opportunity to develop and grow within the business