Hire Controller

Kemp Recruitment Ltd; Acton; On-site; GBP 41,000 - 51,000; Full time

Job summary

Kemp Recruitment Ltd in Acton seeks an experienced Hire Controller to join a busy team. You will manage the hire desk for tool and plant equipment, delivering high levels of customer service in a fast-paced environment.

Responsibilities include handling hire enquiries, contracts and paperwork, coordinating deliveries and collections with the transport and workshop teams, and driving opportunities to grow hires. A full UK manual licence and familiarity with Syrinx are preferred.

Qualifications

• Two+ years in a tool or plant hire desk.
• Proficient with Syrinx hire management software.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Act as the first point of contact for hire enquiries.
• Process contracts, POs, stock movements and sales paperwork.
• Schedule delivery and collection with the transport team.
• Coordinate with workshop to prepare equipment for hire.
• Identify opportunities to increase hires and ancillary product sales.
• Track fleet availability and allocate equipment to meet demand.
• Provide a professional service while balancing multiple tasks in a busy hire office.
• Assist customers with loading and unloading equipment when required.
• Maintain accurate records and ensure documentation complies with processes.

Skills

Hire desk experience

Syrinx software

Driving licence

Customer service

Organisation

Polish/Ukrainian language

Tools

Syrinx

Job description

Hire Controller

Salary: £46,080
Location: Acton
Hours: Monday to Friday

We are looking for an experienced Hire Controller to join a busy and established team in Acton. This is an excellent opportunity for someone with a strong background in the tool or plant hire industry who enjoys working in a fast-paced environment and delivering outstanding customer service.

Key Responsibilities

• Act as the first point of contact for customers, responding to hire enquiries.
• Produce and process all hire-related documentation, including contracts, purchase orders, stock movements and sales paperwork.
• Schedule and oversee the timely delivery and collection of equipment, working closely with the transport team.
• Communicate with the workshop to ensure machinery and equipment are prepared, inspected and ready for hire.
• Help drive business growth by identifying opportunities to increase equipment hires and ancillary product sales.
• Keep track of fleet availability, ensuring equipment is allocated efficiently to meet customer demand.
• Provide a professional, responsive service while balancing multiple tasks in a busy hire office.
• Support customers with loading and unloading equipment when required.
• Ensure records are maintained accurately and all documentation complies with internal processes.

Skills & Experience Required

• Previous experience working within a tool hire or plant hire environment, with at least two years in a hire desk or similar position.
• Confident user of Syrinx hire management software.
• Good working knowledge of the full hire process, including contract administration, transport planning, off-hires and fleet scheduling.
• Highly organised with excellent attention to detail and the ability to manage competing priorities.
• Comfortable working in a fast-moving environment where deadlines are important.
• Full UK manual driving licence.
• Additional language skills, particularly Polish or Ukrainian, would be beneficial but are not a requirement.

Why Join Us?

This is more than just a hire desk role- it's an opportunity to become a key part of a successful and growing operation where no two days are the same. You'll play an important role in ensuring customers receive an efficient, professional service while working alongside a supportive and experienced team.