Highways Liaison Coordinator

Via East Midlands Limited; Bilsthorpe CP; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid Working

Employee discounts and benefits

Free onsite parking

Job summary

Via East Midlands Limited is seeking a Highways Liaison Coordinator to join the Highways Management team at the Head Office in Bilsthorpe, Nottinghamshire. The role focuses on resolving highway management issues, building stakeholder partnerships, and coordinating urgent incidents to ensure public safety.

The ideal candidate will have experience in highways or civil engineering, strong interpersonal skills, and the ability to adapt to changing business needs.

Qualifications

• Strong interpersonal skills with a proactive and positive approach.
• Experience in highways, civil engineering, or transferable skills from a similar field.
• Able to handle challenging customer interactions by phone and in person.
• Adaptive and flexible to changing business needs.
• Able to investigate issues thoroughly and identify effective solutions.
• Supports change and motivates others with a positive outlook.

Responsibilities

• Assist in resolving highway management issues through effective, cost-controlled solutions.
• Build strong relationships with stakeholders and promote partnership working.
• Use initiative to manage complex and emergency highway situations.
• Coordinate urgent highway incidents with the Emergency Response Team to maintain public safety.
• Provide timely and informative responses to internal and external customers.
• Support the planning and delivery of schemes within the allocated area.
• Ensure compliance with health and safety legislation, policies, and best practice.
• Support business growth by identifying opportunities and linking customers with Commercial Services.

Skills

Interpersonal skills

Highways/civil engineering knowledge

Stakeholder engagement

Job description

Highways Liaison Coordinator

Via East Midlands are currently seeking a Highways Liaison Coordinator to join our Highways Management team based out of our Head Office in Bilsthorpe, Nottinghamshire.

Who we are?

At Via East Midlands, we make a positive difference to communities across Nottinghamshire through the design, maintenance and improvement of local highway infrastructure.

Our values of Care, Commitment and Community are at the heart of everything we do. We care about our people and customers, are committed to delivering high-quality services, and work together to support the communities we serve.

As we continue to grow, we are looking for talented individuals who share our values and want to make a real impact in Nottinghamshire communities.

We connect people, support communities, and lead innovation shaping better highways services through transformation, communication, and collaboration.

Your ideas, Your community, Your impact.

What you'll do:

• Assist in resolving highway management issues through effective, cost-controlled solutions.
• Build strong relationships with stakeholders and promote partnership working.
• Use initiative to manage complex and emergency highway situations.
• Coordinate urgent highway incidents with the Emergency Response Team to maintain public safety.
• Provide timely and informative responses to internal and external customers.
• Support the planning and delivery of schemes within the allocated area.
• Ensure compliance with health and safety legislation, policies, and best practice.
• Support business growth by identifying opportunities and linking customers with Commercial Services.

What we're seeking:

• Strong interpersonal skills with a proactive and positive approach.
• Experience in highways, civil engineering, or transferable skills from a similar field.
• Confident handling challenging customer interactions by phone and in person.
• Adaptable and flexible in response to changing business needs.
• Able to investigate issues thoroughly and identify effective solutions.
• Supports change and motivates others with a positive outlook.

What can we offer?

• Competitive salary and generous pension scheme
• Hybrid Working
• Employee discounts and benefits
• Additional leave
• Free onsite parking
• Career growth opportunities within the company.