Highway Technical Support Officer

Warrington Borough Council; Warrington; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

26 days annual holiday

Health & Wellbeing Programme

Competitive benefits package

Job summary

Warrington Borough Council is seeking an organised Technical Administration Officer to support the Traffic Management and Road Safety Engineering team in Warrington. The role focuses on triaging road and traffic queries, processing Disabled Parking Place and H-Bar driveway protection applications, and coordinating with engineers to progress works to contractors.

The post involves handling outputs on road safety data, reports, and potential site visits to broaden skills.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication and IT skills to support residents and road users within the Borough.
• Ability to provide accurate information reflecting undertakings to ensure the integrity of the council outputs.

Responsibilities

• Triage incoming queries and requests relating to roads and traffic.
• Process Disabled Parking Place and H-Bar driveway protection applications.
• Liaise with engineers on correspondence and progress works requests to the term maintenance contractor.
• Produce output reports on road crashes for internal officers and third parties to inform new road schemes.
• Possible site visits and additional technical tasks as required.

Skills

Organised

Detail-oriented

Independent

IT skills

Communication

Tools

Bespoke software

Job description

The team is charged with ensuring the safe and expeditious movement of traffic across the adopted highway network to support drivers and residents whilst maintaining the general highway environment to required legal standards.

We ensure that the roads are legally protected and enforceable in relation to on street disabled parking, speed limits and other restrictions whilst providing as safe an environment as can possibly be attained within the available space and requirements of both traffic, residents and highway management boundaries challenging the interaction between all three elements for the best possible outcomes.

The role

We are seeking an organised and detail-oriented Technical Administration Officer to play a key role in providing support to the Traffic Management and Road Safety Engineering Officers. This is a full-time permanent post in a busy team that aids the residents and drivers within the Borough of Warrington and other teams and third parties to provide a safe and accessible road network, prioritising vulnerable road users.

This position will triage the incoming queries, concerns and requests relating to roads and traffic from residents and drivers across the Borough and process Disabled Parking Place and H-Bar driveway protection applications.

The successful candidate will liaise with engineers on incoming correspondence documenting outcomes, managing outgoing correspondence and progressing works requests to the term maintenance contractor to deliver disabled bays and driveway protection markings.

Using specific bespoke programs, you will be required to interrogate and provide output reports and information relating to road crashes to internal officers and third parties to allow accurate assessments for new road schemes, developments and the Cheshire Road Safety Group (Camera Partnership) in the delivery of various proposals across the Borough.

There is an option for this role to incorporate site visits and more technical undertakings if the successful candidate wishes to broaden skills, abilities and knowledgebase.

Notwithstanding the above general administration requirements will be part of this role along with periodical bespoke elements supporting of other officers and engineers as required.

What's needed?

• Be able to work independently and within a team environment
• Good communication and IT skills with a keenness to provide the highest standard of quality and service to the residents and road users within the Borough of Warrington.
• Possess the ability to confidently provide accurate information which being able to reflect and review undertakings to ensure the integrity of the council and its outputs to best serve the community.

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Further Information

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

DBS clearance is required.

In accordance withHome Office guidance, successful candidates mustevidencetheir right to work in the UK before commencement ofemployment. Sponsorship isnotavailable for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

Warrington Borough Council is a Disability Confident employer