High-Value Freight Operations Lead

evri; Coventry; On-site; GBP 37,000 - 45,000; Full time

Job summary

evri is seeking an experienced High Value Goods Manager in Coventry to lead our premium freight operations, ensuring secure, compliant and on-time movement of high-value consignments from collection to final delivery.

You will oversee risk management, drive performance, and build trusted relationships with customers while collaborating with transport, planning, and commercial teams to maintain service excellence.

Qualifications

• Experience in high-value or secure freight operations.
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Responsibilities

• Own and oversee all high-value consignments from collection to delivery, ensuring secure, compliant and on-time service.
• Monitor shipments, coordinate resources and proactively resolve operational issues.
• Escalate and manage risks, delays and security concerns.
• Lead and performance manage High Value drivers with compliance to routes and security standards.
• Maintain chain-of-custody and incident reporting for high-value movements.
• Build relationships with key customers and provide proactive updates.
• Investigate service, loss, damage and security incidents to ensure timely resolution.
• Support onboarding of new High Value customers with Commercial teams.
• Produce and analyse performance metrics including service, claims and security KPIs.
• Drive continuous improvement initiatives to enhance customer satisfaction and reduce risk.

Skills

Transport ops experience

Customer relationships

TMS software

Analytical skills

Stakeholder management

Decision making

Continuous improvement

Education

CPC National Qualification

Full UK Driving Licence

Tools

Microsoft Office

Axscend

Tachomaster

Job description

evri is seeking an experienced High Value Goods Manager in Coventry to lead our premium freight operations, ensuring secure, compliant and on-time movement of high-value consignments from collection to final delivery.

You will oversee risk management, drive performance, and build trusted relationships with customers while collaborating with transport, planning, and commercial teams to maintain service excellence.