Warehouse Operations Lead — Process & Performance

Evri; Coventry; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

28 days leave

Career progression

Flexible benefits

Inclusive workplace

Job summary

Evri Premium in Coventry is seeking an experienced Process Manager to lead a key area of the National Hub, driving productivity, quality and service performance. You will develop and coach Supervisors and Team Leaders, setting clear standards and owning end‑to‑end processes in a fast‑paced environment.

You will manage resource planning, safety, costs and continuous improvement initiatives, using data and KPIs to identify opportunities, influence change and deliver excellent customer service

Qualifications

• Proven experience in warehouse, logistics, distribution or hub operations.
• Experience leading, motivating and developing high-performing teams.
• Strong understanding of operational performance metrics and continuous improvement.
• Excellent leadership, coaching and stakeholder management skills.
• Ability to work effectively in a fast-paced operational environment.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Confident decision-maker who can influence change and drive results.
• Passion for delivering excellence in safety, quality and customer service.

Responsibilities

• Leading the day-to-day management of a key operational area within the National Hub.
• Driving productivity, quality and service performance against operational targets.
• Managing and developing Supervisors and Team Leaders through coaching and performance support.
• Ensuring effective resource planning to meet operational demands and changing volumes.
• Promoting high standards of health & safety, quality and operational compliance.
• Using data and performance metrics to identify opportunities for improvement and drive continuous improvement initiatives.
• Managing operational costs while delivering excellent customer and client service levels.
• Creating a positive, high-performance culture where colleagues feel supported, engaged and motivated to succeed.

Skills

Warehouse operations

Team leadership

Data analysis

Stakeholder management

Problem solving

Safety focus

Decision making

Tools

Operational systems

Job description

Evri Premium in Coventry is seeking an experienced Process Manager to lead a key area of the National Hub, driving productivity, quality and service performance. You will develop and coach Supervisors and Team Leaders, setting clear standards and owning end‑to‑end processes in a fast‑paced environment.

You will manage resource planning, safety, costs and continuous improvement initiatives, using data and KPIs to identify opportunities, influence change and deliver excellent customer service