High-Impact Restaurant Operations Leader

Papa Johns; Belton; On-site; GBP 26,000 - 32,000; Full time

Job summary

Papa John’s is seeking a dedicated shift manager to oversee restaurant operations, including hiring, onboarding, training, and performance management of both restaurant team members and delivery drivers. This role reports to the restaurant general manager and operates in high-volume, high-complexity environments.

Key duties include ensuring quality products, enforcing safety standards, coaching staff, and driving sales through strong customer service and cash controls.

Qualifications

• Experience in shift management and people management.
• Ability to recruit, orient and train staff to meet customer expectations.
• Proven track record of coaching and developing team members.

Responsibilities

• Provide leadership for shift management, hiring/firing, onboarding, training and development.
• Oversee performance of restaurant team members and delivery drivers; document issues and administer disciplinary actions as needed.
• Ensure quality products and compliance with Papa John’s standards; maintain safety and security standards.
• Contribute to sales goals through customer service excellence and financial controls.

Skills

Leadership

Training

Hiring

Onboarding

Performance management

Coaching

Team management

Customer service

Job description

Papa John’s is seeking a dedicated shift manager to oversee restaurant operations, including hiring, onboarding, training, and performance management of both restaurant team members and delivery drivers. This role reports to the restaurant general manager and operates in high-volume, high-complexity environments.

Key duties include ensuring quality products, enforcing safety standards, coaching staff, and driving sales through strong customer service and cash controls.