Operations Manager

Papa Johns; Belton; On-site; GBP 26,000 - 32,000; Full time

Job summary

Papa John’s is seeking a dedicated shift manager to oversee restaurant operations, including hiring, onboarding, training, and performance management of both restaurant team members and delivery drivers. This role reports to the restaurant general manager and operates in high-volume, high-complexity environments.

Key duties include ensuring quality products, enforcing safety standards, coaching staff, and driving sales through strong customer service and cash controls.

Qualifications

• Experience in shift management and people management.
• Ability to recruit, orient and train staff to meet customer expectations.
• Proven track record of coaching and developing team members.

Responsibilities

• Provide leadership for shift management, hiring/firing, onboarding, training and development.
• Oversee performance of restaurant team members and delivery drivers; document issues and administer disciplinary actions as needed.
• Ensure quality products and compliance with Papa John’s standards; maintain safety and security standards.
• Contribute to sales goals through customer service excellence and financial controls.

Skills

Leadership

Training

Hiring

Onboarding

Performance management

Coaching

Team management

Customer service

Job description

Primary responsibility for shift management, hiring and firing, onboarding, training, development, corrective action, and managing the performance of restaurant team members and delivery drivers. Restaurant team members and delivery drivers directly report to this position. This position is assigned to high‑volume and/or high‑complexity restaurants and reports to the restaurant general manager.

Duties And Responsibilities

• Provide quality products to customers by building a system of quality with team members, ensuring each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Communicate, train, and promote quality standards to team members using all available tools, including the Operations Manual and Team Member Handbook.
• Ensure food‑safety certifications are up to date for all team members and maintain the company’s assets by keeping the restaurant clean and meeting safety and security standards at all times.
• Supervise work activities of all non‑exempt restaurant team members, including shift leaders, in‑store team members, and delivery drivers during the assigned work schedule. In the absence of the general manager, be responsible for all functions of a Papa John’s restaurant to ensure high‑quality products and customer service. Actively recruit customer‑focused team members, maintain adequate staffing levels per projected sales, orient and train members to exceed customer expectations, enforce shift compliance with uniform and appearance standards, and communicate performance expectations to direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members and support an atmosphere of teamwork, energy, and fun.
• Contribute to the achievement of sales goals by delivering prompt and friendly customer service through product and sales execution training. Execute plans to resolve unfavorable trends and enhance restaurant profits, and carry out shift‑level financial controls and cash‑management responsibilities.

Everybody loves pizza, which means they also love the people behind the scenes working to deliver it. This is complex and challenging work – but it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John’s is a Federal Contract employer who participates in E‑Verify to confirm employment eligibility for each new team member. Papa John’s is an affirmative action and equal‑opportunity employer.