HGV Technician Supervisor - London South

Volvo Group; Wilstead; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days holiday + 5 bank holidays

Company pension

Life assurance (death in service)

In-house training

Healthcare plan with dental

Job summary

Volvo Group is seeking a hands-on HGV Technician Supervisor to lead our workshop team in the UK. The role involves supervising technicians, allocating work, and maintaining high standards of service quality and safety.

You will collaborate with workshop controllers and CSRs, coaching staff to improve efficiency while delivering exceptional customer service and meeting time budgets.

Qualifications

• Experience leading a workshop team in an automotive/hgv environment.
• Strong communication and motivational skills to drive performance.
• Knowledge of HGV service processes and safety standards.
• Willingness to develop staff through coaching and training.

Responsibilities

• Supervise and support a team of HGV Technicians within the workshop.
• Allocate and prioritise work to ensure jobs are completed efficiently and on time.
• Oversee servicing, maintenance, inspections and repairs of HGVs and commercial vehicles.
• Ensure all work is completed to manufacturer and company standards.
• Maintain high standards of health & safety and workshop housekeeping.
• Carry out quality checks and ensure vehicles are safe and roadworthy before release.
• Diagnose and assist with complex technical issues when required.
• Monitor workshop productivity, efficiency and job progress.
• Liaise with service advisors, transport operators, customers and other departments.

Skills

Leadership

Team supervision

HGV maintenance

Communication

Problem solving

Education

NVQ Level 3 Heavy Vehicle Maintenance & Repair

Tools

GDS

Impact

Microsoft Outlook

Job description

HGV Technician Supervisor – Lead the Workshop Team

Technician Supervisor, HGV – Volvo Truck & Bus (London South)

- Monday to Friday

- Working a rotating shift pattern 0600hrs to 1430hrs/1430hrs to 2300hrs

We’re looking for a hands‑on Technician Supervisor to keep our workshop running smoothly and our customers on the road

Are you an experienced automotive technician with leadership skills, ready to take the next step in your career? Volvo Trucks is seeking a motivated Technician Supervisor to lead our expert team in Wilstead, Bedford.

Ready to take a step up in your role?

Working closely with the team to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality.

Effective communication with the Workshop Controller and CSR’s to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are always managed by working with each stage of the Genuine Volvo Service process.

Maximising the shifts performance through effective problem solving, coaching & development

At Volvo Truck & Bus we invest heavily in our technicians. Here’s just some of the training we can offer you:

- HGV Licence

- Electrics Level 1 & 2

- E-Mobility Training (future-focused EV systems)

- Oscilloscope Diagnostics Training

- Technicians are trained to a minimum Volvo Bronze Level

- Opportunities to progress to Silver , and Gold Level accreditation

We can offer you

- 25 days holiday raising to 30 days with service + bank holidays

- Generous company pension

- Company-Paid Life Assurance (death in service benefit) for all pension members

- Inhouse training

- Healthcare plan with access to dental insurance

- Enhanced paternity/maternity leave/foster leave

- Cycle to work scheme – save up to 42% on cost of brand new bike

- Free eye test vouchers and contribution towards glasses

- Employee Assistance programs,

- Discounts of up to 25% for gym memberships

- Many discounts for family and friends including cinema tickets, flowers & gifts, experience days, tickets for West End shows, holiday and travel discounts

Who are you

- Qualified to NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance & Repair.

- Workshop experience – ideally in trucks/buses – with some supervisory know-how.

- A strong communicator who can get the best out of a team.

- Organised, proactive, and customer focused.

- Full UK driving licence (HGV licence a big plus)

- To be able to manage and motivate a team of technicians in their daily activities

- To be able to effectively communicate at all levels both written and verbally

- To be able to work in an organised & methodical manner ensuring that all daily tasks are completed

- To be able to delegate work to the appropriate personnel

- To be able to operate GDS and Impact systems, specific to the GVS process stages

- Basic knowledge of Microsoft Outlook

We welcome applications from professionals with experience across heavy vehicle maintenance and repair. If you have previously worked as an HGV Technician, HGV Mechanic, Heavy Goods Vehicle Mechanic, or Commercial Vehicle Technician, your skills are highly relevant to this role. We also value transferable expertise from allied industries; candidates with backgrounds as a PSV Technician, PCV Mechanic, Bus and Coach Technician, or a Heavy Plant Mechanic / Plant Technician are strongly encouraged to apply, as full product training on our modern fleet will be provided.

The Role

- Supervise and support a team of HGV Technicians within the workshop.

- Allocate and prioritise work to ensure jobs are completed efficiently and on time.

- Oversee servicing, maintenance, inspections and repairs of HGVs and commercial vehicles.

- Ensure all work is completed to manufacturer and company standards.

- Maintain high standards of health & safety and workshop housekeeping.

- Carry out quality checks and ensure vehicles are safe and roadworthy before release.

- Diagnose and assist with complex technical issues when required.

- Monitor workshop productivity, efficiency and job progress.

- Liaise with service advisors, transport operators, customers and other departments.

- Support technician training, development and performance.

- Ensure all relevant paperwork, job cards and maintenance records are completed accurately.

- Promote a positive, professional and safety-focused workshop environment.

Long Description

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.