HGV Service Advisor — Customer-Focused & Fast-Paced

Confidential; England; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Overtime opportunities

Training and career development

Supportive workshop team

Stable, long-term career prospects

Job summary

Confidential in the United Kingdom is seeking a Heavy Vehicle Service Advisor to join our busy HGV workshop. You will be the link between customers, technicians and workshop team, managing jobs from booking through to completion and invoicing.

Role responsibilities include booking in HGVs, raising job cards, monitoring progress with technicians, updating customers on costs and timescales, obtaining approvals for additional work, and preparing invoices.

Qualifications

• Experience in a HGV, commercial vehicle, fleet or dealership workshop.
• Strong customer service and communication skills.
• Excellent organisation and ability to manage multiple jobs.
• Good understanding of workshop processes, job cards and invoicing.
• IT literate; DMS experience would be an advantage.

Responsibilities

• Book in HGVs for servicing, repairs, inspections and MOT preparation.
• Raise and manage accurate job cards.
• Liaise with technicians to monitor job progress and identify additional work.
• Keep customers updated on repairs, costs and timescales.
• Obtain customer approval for additional work.
• Order parts and liaise with suppliers when required.
• Prepare accurate invoices for completed work.
• Support the Workshop Manager with daily planning and workflow.
• Maintain accurate workshop records and administration.

Skills

Customer service

Organisation

Communication

Multi-job management

IT literate

Tools

DMS

Job description

Confidential in the United Kingdom is seeking a Heavy Vehicle Service Advisor to join our busy HGV workshop. You will be the link between customers, technicians and workshop team, managing jobs from booking through to completion and invoicing.

Role responsibilities include booking in HGVs, raising job cards, monitoring progress with technicians, updating customers on costs and timescales, obtaining approvals for additional work, and preparing invoices.