HGV Service Coordinator: Customer & Workshop Liaison

Kautec Recruitment Ltd; Normanton on Trent; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Overtime opportunities

Training and career development

Supportive, professional workshop team

Stable, long-term career prospects

Job summary

Kautec Recruitment Ltd is seeking a Heavy Vehicle Service Advisor for our busy workshop. You will act as the link between customers, technicians and the workshop team, managing bookings from intake through to completion and invoicing.

The role requires excellent organisation, strong customer service and the ability to manage multiple jobs in a fast-paced environment. Experience in HGV or commercial vehicle workshop is preferred, with IT literacy and basic invoicing knowledge.

Qualifications

• Experience in a HGV or commercial vehicle workshop.
• Strong customer service and communication skills.
• Excellent organisation and ability to manage multiple jobs.
• IT literate; DMS experience would be an advantage.

Responsibilities

• Book in HGVs for servicing, repairs, inspections and MOT preparation.
• Raise and manage accurate job cards.
• Liaise with technicians to monitor job progress and identify additional work.
• Keep customers updated on repairs, costs and timescales.
• Obtain customer approval for additional work.
• Order parts and liaise with suppliers when required.
• Prepare accurate invoices for completed work.
• Support the Workshop Manager with daily planning and workflow.
• Maintain accurate workshop records and administration.

Skills

HGV workshop experience

Customer service

Multi-tasking

Workshop processes

Invoicing

IT literate

Tools

DMS

Job description

Kautec Recruitment Ltd is seeking a Heavy Vehicle Service Advisor for our busy workshop. You will act as the link between customers, technicians and the workshop team, managing bookings from intake through to completion and invoicing.

The role requires excellent organisation, strong customer service and the ability to manage multiple jobs in a fast-paced environment. Experience in HGV or commercial vehicle workshop is preferred, with IT literacy and basic invoicing knowledge.