HGV Service Admin: Lead Workshop Ops & Customer Care

Interaction Recruitment; Llanelli; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Company pension scheme

Enhanced holiday allowance

Company sick pay

On-site parking

Ongoing training and development

Long-term job security

Supportive team environment

Career progression opportunities

Job summary

Interaction Recruitment have partnered with a well-established commercial vehicle dealership group in Llanelli to recruit an organised and customer-focused HGV Service Administrator. You will support workshop operations, handle customer communications and ensure service documentation is invoiced accurately and efficiently.

The role demands strong admin skills, experience with invoices, job cards, and service records, and a proactive customer service mindset.

Qualifications

• Must have strong customer service and communications skills.
• Excellent organisational and administrative abilities essential.
• Experience processing invoices, job cards, work orders or service documentation.
• Good understanding of MS Office applications (Word, Excel, Outlook).
• Ability to manage multiple tasks while meeting deadlines.

Responsibilities

• Process and invoice completed workshop jobs accurately and efficiently.
• Audit work orders, job cards and supporting documentation for compliance.
• Act as a key contact for customers throughout the service and repair process.
• Answer customer enquiries via telephone, email and in person.
• Check customer account details, purchase orders and authorisations prior to invoicing.
• Schedule MOT bookings and communicate requirements with customers and authorities.
• Plan and maintain workshop diaries and service schedules.
• Arrange subcontracted repairs and issue order numbers as needed.
• Support the Service Desk during busy periods and holidays.
• Follow up customer service calls and maintain strong customer relationships.
• Ensure reception and customer-facing areas remain professional and welcoming.

Skills

Strong customer service

Excellent organisational abilities

Invoices & service docs processing

Microsoft Office proficient

Multitasking under deadlines

Job description

Interaction Recruitment have partnered with a well-established commercial vehicle dealership group in Llanelli to recruit an organised and customer-focused HGV Service Administrator. You will support workshop operations, handle customer communications and ensure service documentation is invoiced accurately and efficiently.

The role demands strong admin skills, experience with invoices, job cards, and service records, and a proactive customer service mindset.