Heavy Vehicle Service Advisor – Customer‑Focused Workshop

Kautec Recruitment; England; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Overtime opportunities

Training and career development

Supportive, professional workshop team

Stable, long-term career prospects

Job summary

Kautec Recruitment is seeking an organised, confident Heavy Vehicle Service Advisor to join our busy HGV workshop. You will be the link between customers, technicians and and the workshop team, managing jobs from booking through to completion and invoicing.

The role requires experience in HGV or fleet workshops, strong customer service and IT literacy, with the ability to handle multiple jobs, maintain workshop records and contribute to smooth daily planning.

Qualifications

• Experience in a HGV, commercial vehicle, fleet or dealership workshop.
• Strong customer service and communication skills.
• Excellent organisation and ability to manage multiple jobs.
• Good understanding of workshop processes, job cards and invoicing.
• IT literate; DMS experience would be an advantage.
• A confident, practical approach and the ability to work under pressure.

Responsibilities

• Book in HGVs for servicing, repairs, inspections and MOT preparation.
• Raise and manage accurate job cards.
• Liaise with technicians to monitor job progress and identify additional work.
• Keep customers updated on repairs, costs and timescales.
• Obtain customer approval for additional work.
• Order parts and liaise with suppliers when required.
• Prepare accurate invoices for completed work.
• Support the Workshop Manager with daily planning and workflow.
• Maintain accurate workshop records and administration.

Skills

Customer service

Communication

Organisation

IT literacy

DMS experience

Tools

DMS

Job description

Kautec Recruitment is seeking an organised, confident Heavy Vehicle Service Advisor to join our busy HGV workshop. You will be the link between customers, technicians and and the workshop team, managing jobs from booking through to completion and invoicing.

The role requires experience in HGV or fleet workshops, strong customer service and IT literacy, with the ability to handle multiple jobs, maintain workshop records and contribute to smooth daily planning.