HGV Automotive Service Advisor | Workshop Ops & Customer Care

Frey Consulting Group; Tees Valley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution up to 8%

Bonus scheme

Private health care

Full sick pay

Employee car scheme

Job summary

Frey Consulting Group is seeking a Technical Service Advisor for a 6-month engagement in Stockton-on-Tees. The role focuses on managing workshop documentation, scheduling work, and maintaining high standards of customer service. Some overtime on alternate Saturdays applies.

You will liaise with customers and internal teams to ensure efficient operations, cost control, and accurate invoicing. An automotive service background is essential.

Qualifications

• Experience in an automotive Service Department, ideally with HGV vehicles.
• Technical knowledge or administrative experience in a customer service environment.
• Excellent organisational and IT skills.
• Proactive approach to work and able to meet deadlines.
• Ability to work in a fast paced environment and multitask.
• Work on own initiative and as a team player.

Responsibilities

• Manage and maintain workshop job cards, ensuring all documentation is processed accurately and efficiently.
• Schedule and book workshop work to support operational efficiency and maximise workshop productivity.
• Liaise with customers, colleagues and key stakeholders, providing excellent communication and customer service.
• Coordinate workshop workloads and support the smooth running of daily operations.
• Assist the Parts Department with ordering parts and arranging subcontracted work when required.
• Cost repair and maintenance work and prepare invoices from job cards and repair orders.
• Process payments, including cash and cheques, and allocate charges to the correct accounts.
• Ensure all parts and labour costs are accurately captured and invoiced.
• Produce reports on technician time, hours sold, workshop performance and key operational statistics.
• Provide budgetary and management information as required.
• Maintain accurate records and ensure compliance with company processes and procedures.

Skills

Customer service

Organisation skills

IT skills

Multitasking

Telephone manner

Teamwork

Tools

MS Office

CRM software

Job description

Frey Consulting Group is seeking a Technical Service Advisor for a 6-month engagement in Stockton-on-Tees. The role focuses on managing workshop documentation, scheduling work, and maintaining high standards of customer service. Some overtime on alternate Saturdays applies.

You will liaise with customers and internal teams to ensure efficient operations, cost control, and accurate invoicing. An automotive service background is essential.