Heritage Visitor Experience Lead (Flexible Hours)

National Trust; Somerton; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Visitor Experience Officer for Lytes Cary Manor and Tintinhull Garden in Somerset. The role focuses on delivering exceptional visitor experiences, coordinating volunteers, and supporting events across two historic sites.

You will manage daily operations, supervise rotas, and serve as a First Aider. The position requires weekend and bank holiday availability and offers a competitive salary with benefits.

Qualifications

• Ability to manage multiple deadlines and own workload.
• Strong organization and planning with attention to detail.
• Excellent interpersonal skills across diverse visitors.
• Hard-working team player.
• Proficient IT skills including Microsoft Office and social media.
• Experience producing interpretive materials and promotional content.
• Knowledge of health and safety procedures.

Responsibilities

• Support visitor experience, volunteer management and event delivery.
• Open/close manor, supervise volunteers, organise rotas.
• Ensure accurate, engaging visitor communications across channels.
• Coordinate group bookings and arrivals.
• Act as First Aider and respond to incidents and emergencies.
• Contribute to conservation and daily operations at the site.

Skills

People skills

Organizational skills

Communication skills

Team player

IT literacy

Interpretive materials experience

Health and safety awareness

Tools

Microsoft Office

Web & social media

Job description

National Trust is seeking a Visitor Experience Officer for Lytes Cary Manor and Tintinhull Garden in Somerset. The role focuses on delivering exceptional visitor experiences, coordinating volunteers, and supporting events across two historic sites.

You will manage daily operations, supervise rotas, and serve as a First Aider. The position requires weekend and bank holiday availability and offers a competitive salary with benefits.