Guest Services & Visitor Experience Assistant

ASVA; City of Edinburgh; Hybrid; GBP 18,000 - 23,000; Full time

Job summary

The National Trust for Scotland in Edinburgh is seeking a friendly Visitor Services Assistant to welcome visitors, process admissions, and contribute to a high-standard visitor experience at Gladstone’s Land.

You will handle retail and catering transactions, assist international guests and people with special needs, and promote memberships and campaigns to maximise income while ensuring safety and security of the site.

Qualifications

• Customer service and visitor-facing skills are essential.
• Cash handling and basic sales abilities are desirable.

Responsibilities

• Provide consistently high standard of visitor care at all times.
• Welcome visitors to the site and process admissions, retail or catering transactions in a friendly, efficient and knowledgeable manner.
• Assist visitors with special needs or impairments and provide high level of service in line with accessibility requirements.
• Assist international visitors and groups, ensuring smooth and warm welcoming.
• Answer questions about the site, education facilities, local area and available merchandise.
• Promote memberships, events and promotions to maximise income and drive engagement.

Job description

The National Trust for Scotland in Edinburgh is seeking a friendly Visitor Services Assistant to welcome visitors, process admissions, and contribute to a high-standard visitor experience at Gladstone’s Land.

You will handle retail and catering transactions, assist international guests and people with special needs, and promote memberships and campaigns to maximise income while ensuring safety and security of the site.