Hostel Manager

YHA (England and Wales); Buxton; On-site; GBP 36,000 - 42,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA Ravenstor in Buxton is seeking an experienced Hostel Manager to lead a dedicated team, drive commercial success and deliver memorable guest experiences in a historic Peak District hostel.

You will manage budgets and a mix of roles from reception to housekeeping, while upholding YHA values and safeguarding guests. This permanent role offers 42.5 hours weekly and a competitive annual salary.

Qualifications

• Experience in hospitality industry – hotels, cafés, hostels.
• People management experience – recruitment, induction, development, reviews.
• Excellent customer service skills – handling difficult situations.
• Ability to manage varying pressures and priorities.
• Food safety level 2 and APLH level 2 qualifications (desirable).
• Basic IT skills – Word, Outlook, Excel.
• Experience managing P&Ls and budgets.
• Knowledge of YHA core purpose and HEART values.

Responsibilities

• Achieve targets across hostel operations including F&B and budgets.
• Lead and develop hostel team and volunteers.
• Support day-to-day operations: housekeeping, reception, F&B duties.

Skills

Hospitality experience

People management

Customer service

Budget management

Food safety level 2

APLH level 2 (desirable)

Microsoft Office

P&L/budgets

HEART values understanding

Education

Food safety level 2

APLH level 2

Tools

Microsoft Office

Job description

Hostel Manager

YHA Ravenstor, Miller's Dale, Buxton SK17 8SS

Permanent, 42.5 hours per week

£35,655 - £41,949 per annum

Perched high above the dramatic limestone dales of the Peak District, YHA Ravenstor is one of YHA's most characterful and historic destinations. Built in 1906, this magnificent National Trust Edwardian country house sits within a 64-acre estate and has been welcoming adventurers, walkers and explorers since opening as a youth hostel in 1938. From its commanding views over Millers Dale to its rich history of welcoming generations of travellers, Ravenstor is a truly special place.

This is a rare opportunity to lead a hostel where heritage, hospitality and adventure come together in spectacular fashion. We're looking for an inspiring leader to build on that legacy, create unforgettable guest experiences and help shape the next chapter of this iconic hostel. Attracting walkers, cyclists, families, school groups and international visitors from across the world, Ravenstor combines the warmth of YHA hospitality with the beauty of one of Britain's most celebrated national parks.

As Hostel Manager, you will lead and develop a dedicated team, drive commercial success and champion YHA's mission of opening up opportunities for adventure, learning and belonging. If you're an energetic leader who enjoys bringing people together, embracing new challenges and creating memorable experiences in extraordinary places, YHA Ravenstor offers a truly unique opportunity to make your mark in one of Britain's most iconic landscapes.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family

• Access to YHA’s staff discount and cash back portal

• Free YHA Membership each year

• Access to support via our Employee Assistance Program

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Hostel Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.

• Managing a team of employees and volunteers.

• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

What Skills and Experience do you need to be a Hostel Manager?

Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Proven experience of working within the hospitality industry – hotels, cafés, hostels

• Experience of people management - recruitment, induction, development, conducting reviews and managing performance

• Excellent customer service skills – experience of handling difficult situations

• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties

• Food safety level 2 and APLH level 2 qualifications (desirable)

• Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel

• Experience of managing P&Ls (profit and loss) and budgets – cash handling, managing a budget

• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it

• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager