Helpline Domestic Abuse Practice Advisor

Nspcc; England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

The NSPCC is recruiting a Domestic Abuse Practice Advisor to lead policy reviews, risk assessments and staff training across the Helpline. You will draw on extensive experience to improve the Helpline's response to concerns about children at risk from domestic abuse, and to provide live guidance to frontline staff.

You will also build partnerships with other organisations to broaden support for victims and their children, while promoting equality, diversity and inclusion in all service delivery.

Job description

We believe here at the NSPCC that every childhood is worth fighting for – and our Services Directorate is proud to be at the forefront of protecting and supporting children and young people nationwide, providing a range of universal and national services, accessible anywhere in the UK, focused on protecting children and young people and preventing abuse especially at the times when they are most needed.

Already the leading specialist charity in our field, we're now reaching out to the public more effectively than ever before. The ability to listen, understand and advise could literally be life-saving skills on the NSPCC Helpline. Showing empathy, sensitivity, and common sense, our dedicated teams provide emotional support and practical guidance to anyone who thinks a child may be at risk – or to those children and young people themselves.

As Domestic Abuse Practice Advisor you will take a lead role in reviewing policies and risk assessment frameworks, and developing and delivering training to staff in all roles across the service. You will use your significant experience in the field of Domestic Abuse support or prevention to assist the Helpline Senior Management team in reviewing and enhancing all aspects of the Helpline's response to concerns about children who are at risk from domestic abuse.

You will provide live advice and guidance to staff who are responding to contacts on the Helpline, and in some cases directly manage a small number of high risk or complex contacts. You will also use your relationship-building and networking skills to develop new partnerships and initiatives with other organisations, to enhance the service that we offer to victims and their children.

With a commitment to equality, diversity and inclusion, you will work proactively to remove both real and perceived barriers to service users, both in accessing the Helpline and wider support.

The Helpline operates a hybrid-working model, with a requirement that one in three weeks is worked from home. IT equipment will be provided, but you will need to have an ergonomic workspace at home that will allow you to work confidentially and keep organisational information secure.

Please note, although this role is flexible on location, you will need to be based within commuting distance of any of the Helpline locations; Belfast - Lanyon Building, Salford Quays Reach or Birmingham CIBA Building.

The following interview dates will apply to this vacancy

• First stage Interviews: Week beginning 16/11/2026
• Second Stage Interviews: Week beginning 23/11/2026