Advice Line Worker

Peterborough Women's Aid

Peterborough

Hybrid

GBP 25,000 - 30,000

Full time

12 days ago

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Benefits offered by this job

28 days annual leave

Clinical supervision

Access to full training package

Flexible working

Hybrid working

Well-being hours

Bank holidays off

Paid on call time

Workplace pension scheme

Job summary

Peterborough Women's Aid is seeking a Specialist Domestic Abuse Advice Line Worker in Peterborough (PE2). You will provide trauma-informed support to survivors, acting as a first contact and guiding victims to appropriate resources. The role emphasizes empathy, listening, and safeguarding awareness, with hybrid working options.

The post offers 37 hours per week, a salary of £27,288.92, and a comprehensive benefits package including clinical supervision, training, and a workplace pension.

Qualifications

Empathy and excellent listening skills essential.
Trauma-informed approach to domestic abuse required.

Responsibilities

Answer calls from victims, professionals, and the public.
Monitor webchat and referrals inbox and respond appropriately.
Support victims in a trauma-informed way.
Signpost victims to partner agencies and local resources.
Record all interactions on the PWA database.
Identify safeguarding concerns and alert the Designated Safeguarding Lead.

Job description

Specialist Domestic Abuse Advice Line Worker

About Us

Peterborough Women's Aid was formed in 1975. The organisation has grown since that time providing not only safe and secure accommodation to women and children escaping domestic abuse, but also provides specific an Advice Line Services and Outreach.

We currently have an opportunity for an Advice Line Worker to join our team at Peterborough Women's Aid.

You will provide practical and emotional support to survivors of abuse from the Peterborough Community. You will be the first contact for some survivors so empathy, listening skills and a strong understanding of domestic abuse is essential. This is an excellent opportunity for the right candidate to make a difference.

Key Tasks and Responsibilities

To answer calls from victims, professionals, and members of the public
To monitor the webchat and referrals inbox and respond appropriately.
To support victims in a trauma informed way
To signpost victims to appropriate partner agencies and local resources
To record all interactions with victims on the PWA database
To identify safeguarding concerns and highlight to the appropriate Designated Safeguarding Lead.

Benefits of working for PWA