Helpline Practitioner Helpline Practitioner – Domestic Abuse Services Location: Coventry Covent[...]

Reflectivepractice; Coventry; On-site; GBP 11,341 - 13,862; Full time

Job summary

Reflectivepractice in Coventry is seeking a Helpline Practitioner to provide essential support to individuals experiencing domestic abuse. This role involves responding to helpline calls, assessing risk, and making referrals to appropriate services.

The ideal candidate will have experience in domestic abuse support, excellent communication skills, and a commitment to empowering individuals. The position offers a permanent contract with part-time hours on weekends and weekdays.

Qualifications

• Experience working within domestic abuse or related support services.
• Strong knowledge of domestic abuse legislation and safeguarding.
• Ability to maintain professional boundaries and confidentiality.

Responsibilities

• Respond to helpline calls from victims and professionals.
• Provide emotional support and practical advice.
• Assess risk and identify appropriate support options.
• Advocate on behalf of service users.
• Maintain accurate and timely records.

Skills

Experience in domestic abuse support services

Excellent communication skills

Risk assessment skills

Administration and record-keeping

Empathetic approach

Education

Good standard of education

Job description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

Helpline Practitioner – Domestic Abuse Services

Location: Coventry

Salary: £12,602 per annum

Hours: 18.5 hours per week

Contract: Permanent

Working Pattern: Saturday & Sunday: 10:00am – 1:00pm; Monday: 9:00am – 5:00pm

Make a Difference When It Matters Most

We are seeking a compassionate and experienced Helpline Practitioner to join our specialist Domestic Abuse Service. This is a rewarding opportunity to provide vital support, information and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based abuse and other forms of gender-based violence.

As the first point of contact for callers, you will offer a safe, confidential and non‑judgemental service, helping victims and survivors explore their options, reduce risk and access the support they need.

Key Responsibilities

• Respond to helpline calls from victims, survivors, professionals and members of the public.
• Provide emotional support, practical advice and information in a calm, empathetic and empowering manner.
• Assess risk and identify appropriate support options for callers.
• Support both female and male victims aged 16 and over.
• Make referrals to specialist domestic abuse services, refuges, housing providers and other relevant agencies.
• Advocate on behalf of service users where appropriate.
• Maintain accurate and timely records using the case management system.
• Work closely with safeguarding agencies and respond appropriately to child and adult protection concerns.
• Contribute to service monitoring, evaluation and reporting requirements.
• Participate in team meetings, supervision sessions and ongoing professional development.

About You

• A good standard of education.
• Experience working within domestic abuse, violence against women and girls, honour‑based abuse, forced marriage or related support services.
• Strong knowledge of domestic abuse legislation, safeguarding and referral pathways.
• Excellent listening, communication and telephone support skills.
• Experience conducting risk assessments and supporting vulnerable individuals.
• Strong administration and record‑keeping abilities.
• The ability to work independently and manage a varied workload in a sometimes challenging environment.
• A commitment to equality, diversity and anti‑discriminatory practice.

Desirable Skills

• Ability to speak one or more community languages, including Hindi, Mirpuri, Pashto, Somali or other relevant community languages.

What We’re Looking For

• Empathetic, approachable and non‑judgemental.
• Passionate about supporting survivors of abuse.
• Able to maintain professional boundaries and confidentiality.
• Committed to empowering individuals to make informed decisions about their own safety and future.
• Skilled at working collaboratively with partner agencies and professionals.
• Committed to continuous learning and professional development.

Additional Requirements

• Enhanced DBS check.
• Full UK driving licence and access to a vehicle for work purposes (desirable).
• Commitment to safeguarding and promoting the welfare of vulnerable adults and young people.

Apply Now:
If you are passionate about supporting survivors of domestic abuse and want to be part of a dedicated team making a real difference in people’s lives, we would love to hear from you.

The Red Snapper Recruitment Group is an equal opportunities employer.