Domestic Abuse Advice Line Worker

Stop Domestic Abuse; Havant; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Stop Domestic Abuse in Havant is seeking a dedicated IDVA/Ou tr e ach support worker to take referrals, contact clients and assess risk in a trauma-informed environment.

The role requires female applicants only due to legal occupational requirements; enhanced DBS clearance is required. The post is permanent and offers a 32.5-hour week, primarily Monday–Friday 9:00am–6:00pm on a rota basis.

Qualifications

• Female applicants only due to occupational requirement under Equality Act 2010 Schedule 9.

Responsibilities

• Take referrals and contact clients, conduct risk assessments and holistic needs assessments.
• Upload information to our secure case management system.
• Identify the most suitable service for each individual and allocate to IDVA or Outreach services.
• Provide immediate safety advice when necessary.

Skills

Risk assessment

Holistic needs assessment

Client engagement

Case management

Education

Enhanced DBS clearance

Tools

Case management system

Job description

This post is open to female applicants as being female is deemed to be a geniune occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Stop Domestic Abuse is a trauma informed organisation, the work we do to support those affected by domestic abuse may be triggering for those with past trauma. Please only apply if you are living free from abuse. If you’d like to talk to us about this, please get in touch.

MAIN PURPOSE AND SCOPE OF THE JOB

To provide a high quality support service to Stop Domestic Abuse’s IDVA and Outreach Service. This will include taking referrals, contacting clients and identifying risk and needs and uploading information to our secure case management system.

• Take referrals and contact clients, conducting Risk Assessments and a holistic needs assessment, uploading information to our secure case management system and identifying the most suitable service for each individual.
• To use assertive engagement techniques and address concerns of people referred to maximise take up of the support services.
• To contact individuals referred to the HRDA (High Risk Domestic Abuse) meetings to explain the process, gather information and ascertain what the individual wants shared within the meeting. To also contact them following the meeting to feed back the outcomes.
• To allocate clients to IDVA and Outreach services as appropriate, based on needs and risk.
• To provide immediate safety advice when necessary

Available Posts:

Havant:
Reference Number: STOPDA935
Contract Type: Permanent
Hours Per Week: 32.5 (Working within Monday - Friday 9:00am - 6:00pm on a rota basis)

We particularly welcome applicants from BAMER communities that are currently under-represented in our organisation.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.