Helpline Adviser

Allscreens Nationwide Ltd; Crewe; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Disability Confident

Job summary

Baywater Healthcare in Crewe is recruiting a Helpline Adviser to join our Customer Service team, serving as a first point of contact for patients, healthcare professionals and carers, and helping ensure they receive the support and equipment they need.

This is a varied, on-site, 37.5-hour-per-week role in a supportive environment, requiring adaptability, proactive communication and a genuine commitment to outstanding patient care.

Salary: £26,227.50 per annum; Location: Crewe; Permanent contract.

Job description

Baywater Healthcare - Enhancing Lives Every Day

Are you a compassionate and customer-focused individual who enjoys helping others? If so, we'd love to hear from you.

Baywater Healthcare has an exciting opportunity for a Helpline Advisor to join our friendly and supportive team in Crewe. This is more than a customer service role, it's an opportunity to make a genuine difference to the lives of patients across the UK by ensuring they receive the healthcare support and equipment they need.

Join Us and Make a Difference

At Baywater Healthcare, our mission is simple - to enhance lives every day.

We support patients and their families by providing essential home healthcare services that help them maintain their independence and quality of life. Our people are at the heart of everything we do, and we're proud to foster an environment built on empathy, teamwork, inclusion, and personal development.

If you're looking for a rewarding role where you can build valuable skills while helping others, we'd love you to join us.

About the Role

As a Helpline Advisor, you'll become an integral part of our Customer Service team, serving as one of the first points of contact for patients, healthcare professionals, and carers.

Working from our newly refurbished Crewe office, you'll provide a professional and reassuring service, helping customers with enquiries, resolving issues, and ensuring patients receive the support they need. Every conversation is an opportunity to positively impact someone's day.

This is a varied and fast-paced role where no two days are the same. You'll need to be adaptable, proactive, and committed to delivering outstanding customer care while working within a supportive team environment.

Helpline Adviser

Company: Baywater Healthcare

Salary: £26,227.50 - £26,227.50

Hours: Full-time

Location: Crewe, CW1 6GW

Working pattern: On-site

Job type: Permanent

Posting date: 20 Aug 2026

Closing date: 31 Aug 2026

Summary

Helpline Advisor

Location: Crewe

Salary: £26,227.50 per annum

Hours: 37.5 hours per week

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.