Helpdesk Team Leader: Day/Night Shifts & On-Call

Equans UK & Ireland; Birmingham; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Life cover 1.5x salary

Employee discount

Gym membership discounts

Cycle to work

Holiday purchase scheme

CSR days

Learning opportunities

Employee referral rewards

Employee networks

EAP & wellbeing app

Job summary

Equans UK & Ireland in Birmingham is seeking a Helpdesk Team Leader to manage the on-site helpdesk at QE Hospital. You will lead a shift team, oversee maintenance work orders in Maximo, and ensure timely response and reporting.

The role includes an on-call rota and a shift pattern of day and night shifts. The ideal candidate will have prior team leadership experience, strong communication skills, and the ability to coordinate planning and dispatch across multiple stakeholders.

Qualifications

• Experience in a Team Leader role.
• Experience managing a team.
• Excellent written and verbal communication skills.
• Skilled in Helpdesk call processing.
• Ability to plan, prioritise and allocate work.
• Flexible and adaptable to changing needs.

Responsibilities

• Manage and monitor reactive and planned maintenance work orders through Maximo.
• Prioritise, schedule and dispatch service requests, reactive works and PPM activities.
• Process purchase requisitions and orders for materials and subcontractors.
• Maintain workflow records, filing systems and operational reports.
• Support development of Workflow Operators through training and reviews.
• Act as first point of contact for stakeholders and provide information.
• Provide cover for colleagues and participate in on-call rota.
• Assist with site familiarisation and special projects to support operations.

Skills

Team leadership

Team management

Communication skills

Helpdesk processing

Planning & prioritisation

Adaptability

Tools

Maximo

SAP

Coupa

Job description

Equans UK & Ireland in Birmingham is seeking a Helpdesk Team Leader to manage the on-site helpdesk at QE Hospital. You will lead a shift team, oversee maintenance work orders in Maximo, and ensure timely response and reporting.

The role includes an on-call rota and a shift pattern of day and night shifts. The ideal candidate will have prior team leadership experience, strong communication skills, and the ability to coordinate planning and dispatch across multiple stakeholders.