Helpdesk Team Leader

Equans Group; Birmingham; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

24 days annual leave

Life cover 1.5x salary

Gym membership discounts

Cycle to work

Shift allowance

Job summary

EQUANS in Birmingham is seeking a Helpdesk Team Leader to join our team at QE Hospital. This full-time, permanent role offers a salary of £26,500 to £27,975 per year, with a rotating two 12-hour day/ night shift pattern and one-week-in-four on-call rota.

A shift allowance is included in addition to base pay. You will manage maintenance work orders in Maximo, schedule, dispatch requests, support procurement, and provide essential administrative support while developing team performance through

Qualifications

• Experience leading a helpdesk or maintenance support team.
• Strong written and oral communication skills.
• Ability to plan, prioritise and allocate work across shifts.

Responsibilities

• Manage and monitor reactive and planned maintenance work orders through Maximo.
• Prioritise, schedule and dispatch service requests and PPM activities.
• Process purchase requisitions and orders for materials and subcontractors.
• Maintain workflow records and provide administrative support.
• Provide cover and participate in on-call rota to ensure service delivery.

Skills

Team leadership

Helpdesk management

Communication

Maximo knowledge

On-call coordination

Job description

Company: EQUANS
Salary: £26,500 to £27,975 a year
Hours: Full-time
Location: Birmingham, BIRMINGHAM
Job type: Permanent

Equans is looking for a Helpdesk Team Leader to join our team in Birmingham, QE Hospital. This is a full-time, permanent role. On offer is a salary banding of £26,500- £27,975.00 depending on skills, plus a competitive benefits package.
Working Pattern: The successful candidate will work a rotating shift pattern of two 12-hour day shifts (7:00am to 7:00pm), followed by two 12-hour night shifts (7:00pm to 7:00am).
On-Call Requirement: Participation in an on-call rota is required, covering one week in every four.
Additional Benefits: A shift allowance is provided in addition to the basic salary.

What will you deliver?

• Manage and monitor reactive and planned maintenance work orders through Maximo, ensuring compliance with response and rectification times.
• Prioritise, schedule and dispatch service requests, reactive works and PPM activities using Maximo, radios and PDAs.
• Process purchase requisitions and orders for materials and subcontractors, while monitoring the flow of job requests.
• Maintain workflow records, filing systems and operational reports, providing administrative support across the team.
• Support the development of Workflow Operators through training, performance reviews and participation in the appraisal process.
• Act as the first point of contact for internal and external stakeholders, providing information and support as required.
• Provide cover for colleagues, participate in the on-call rota and undertake training to ensure effective delivery of the role.
• Assist with site familiarisation, special projects and other duties required to support the smooth operation of the service.

What can we offer you?

• 24 days annual leave(+ public holidays)
• Life Cover equivalent to 1.5 timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Program and access to mental wellbeing app

Essential Criteria

• Previous Experience in a Team Leader Role
• Managing a team
• Excellent communication skills
• Skilled in Helpdesk call processing
• An effective communicator both written & oral
• To plan, prioritise and allocate work
• Self-disciplined and able to work on own initiative
• Flexible and adaptable approach to work

Desirable Criteria

• Preferably Maximo trained, however job specific training can be provided
• Preferably experience of using SAP & Coupa finance and purchasing systems.
• This role includes a DBS Standard check therefore ability to pass is essential.

Who are we?

In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group.

We are Disability Confident Level 2 members, and we offer the Guaranteed Interview Scheme as part of this commitment.

At Equans, we’re committed to building a diverse, respectful and inclusive workplace that truly reflects the communities and markets we serve. Joining Equans means being part of a culture where every voice is valued, supported by vibrant employee led networks championing inclusion and diversity across gender, ethnicity, disability, LGBTQ+, veterans, parents, and young professionals. Guided by our core values, we foster a culture of respect, integrity, collaboration, and excellence - empowering our people to deliver outstanding results and be their authentic selves every day. Our approach means we welcome candidates with transferable skills who may not meet every specific requirement, and where possible we support flexible working arrangements and reasonable adjustments to enable success.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check or security vetting, as noted in the role requirements. A criminal record will not necessarily be a barrier to obtaining a position with us.

As part of our recruitment process, EQUANS uses StaffVetting, our trusted third-party provider, to support the completion of employee background checks. StaffVetting delivers professional screening services in a friendly, efficient, and customer-focused way, helping us ensure the right checks are completed from the start of the application journey.

Proud member of the Disability Confident employer scheme