Helpdesk Support Technician

Placements24; Southampton; In loco; GBP 8200 - 11.000; Tempo pieno

Descrizione del lavoro

Placements24 is seeking a knowledgeable Helpdesk Support Technician to join our IT team in Randburg. You will provide frontline technical support to employees and help ensure smooth operation of IT systems.

Responsibilities include diagnosing hardware and software issues, installing and configuring computers, printers, and networks, handling tickets per SLAs, and maintaining an up-to-date IT inventory and knowledge base.

Competenze

• Proven experience as a Helpdesk Support Technician or similar role.
• ,

Mansioni

• Provide timely technical support to end-users via phone, email, and in-person.

Conoscenze

Helpdesk experience

Hardware knowledge

Windows/macOS

Networking basics

Problem-solving

Communication

IT certifications (e.g., CompTIA A+)

Descrizione del lavoro

About the Role

Our client is seeking a knowledgeable and efficient Helpdesk Support Technician to join their IT team based in Randburg . This role is critical for providing frontline technical support to employees, ensuring smooth operation of IT systems and resolving hardware and software issues. You will be responsible for diagnosing problems, providing timely solutions, and maintaining IT infrastructure. This is a great opportunity for a tech-savvy individual to contribute to a dynamic IT environment and grow their skills in troubleshooting and system support.

Key Responsibilities

• Provide timely and effective technical support to end-users via phone, email, and in-person.
• Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners.
• Respond to IT support tickets, prioritizing and resolving issues according to established SLAs.
• Maintain an accurate inventory of IT equipment and software licenses.
• Assist with the setup and configuration of new user accounts and workstations.
• Document technical procedures, solutions, and troubleshooting steps for the IT knowledge base.

Requirements

• Proven experience as a Helpdesk Support Technician or similar role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network troubleshooting and basic network configurations.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Relevant IT certifications (e.g., CompTIA A+) are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and certifications.
• A stable and supportive work environment in Randburg .
• Exposure to a wide range of IT technologies and infrastructure.
• Chance to be part of a team dedicated to maintaining efficient IT operations.