Helpdesk Support Technician - Grow Your IT Troubleshooting

Placements24; Southampton; On-site; GBP 8,200 - 11,000; Full time

Job summary

Placements24 is seeking a knowledgeable Helpdesk Support Technician to join our IT team in Randburg. You will provide frontline technical support to employees and help ensure smooth operation of IT systems.

Responsibilities include diagnosing hardware and software issues, installing and configuring computers, printers, and networks, handling tickets per SLAs, and maintaining an up-to-date IT inventory and knowledge base.

Qualifications

• Proven experience as a Helpdesk Support Technician or similar role.
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Responsibilities

• Provide timely technical support to end-users via phone, email, and in-person.

Skills

Helpdesk experience

Hardware knowledge

Windows/macOS

Networking basics

Problem-solving

Communication

IT certifications (e.g., CompTIA A+)

Job description

Placements24 is seeking a knowledgeable Helpdesk Support Technician to join our IT team in Randburg. You will provide frontline technical support to employees and help ensure smooth operation of IT systems.

Responsibilities include diagnosing hardware and software issues, installing and configuring computers, printers, and networks, handling tickets per SLAs, and maintaining an up-to-date IT inventory and knowledge base.