Customer Care Specialist

Placements24; Southampton; Sur place; GBP 8 200 - 11 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Retirement benefits

Training & development

Team culture in Randburg

Career progression opportunities

Résumé du poste

Placements24 is seeking a motivated Customer Care Specialist to join their Randburg team. You will handle inquiries, provide product information, resolve issues, and process orders with attention to detail. The role emphasizes delivering excellent service and contributing to a positive customer experience.

The position offers training and development, competitive compensation, and benefits, with opportunities for career progression within the organization.

Qualifications

• Previous experience in a customer care or similar role is highly desirable.
• Strong communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using CRM systems and standard office software.
• Excellent problem-solving capabilities and attention to detail.
• Ability to manage time effectively and multitask in a busy environment.
• A commitment to delivering exceptional service standards.

Responsabilités

• Handle incoming customer inquiries and requests via phone and email.
• Provide information regarding products, services, and company policies.
• Resolve customer complaints efficiently and elevate complex issues when necessary.
• Process customer orders, applications, and returns accurately.
• Maintain detailed records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer’s experience.

Connaissances

Customer care

Communication

Interpersonal skills

Problem solving

Time management

Outils

CRM software

Description du poste

About the Role

Our client is looking for a motivated and personable Customer Care Specialist to join their established team in Randburg . This role is fundamental to maintaining high levels of customer satisfaction by providing attentive and effective support. You will be responsible for addressing customer needs, resolving issues, and ensuring a positive experience with our client's services. This position offers a stable career path within the vibrant Gauteng region, with opportunities for professional growth within a supportive office environment located in Randburg .

Key Responsibilities

• Handle incoming customer inquiries and requests via phone and email.
• Provide information regarding products, services, and company policies.
• Resolve customer complaints efficiently and elevate complex issues when necessary.
• Process customer orders, applications, and returns accurately.
• Maintain detailed records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer’s experience.

Requirements

• Previous experience in a customer care or similar role is highly desirable.
• Strong communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using CRM systems and standard office software.
• Excellent problem-solving capabilities and attention to detail.
• Ability to manage time effectively and multitask in a busy environment.
• A commitment to delivering exceptional service standards.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive medical and retirement benefits.
• Ongoing training and development programs.
• A positive and collaborative team culture within the Randburg office.
• Opportunities for career advancement within the organization.