Helpdesk Support

Lorien; City of Edinburgh; On-site; GBP 24,000 - 36,000; Full time

Job summary

A leading investment banking client in Edinburgh is looking for a Helpdesk Support contractor for an initial 6-month contract. The role involves assisting employers with pension scheme queries, ensuring strong communication and customer service. Ideal candidates will have a background in financial services and be dedicated to providing an exceptional client experience.

Qualifications

• Excellent communication skills and attention to detail.
• Experience in financial services and contact centres essential.
• Willingness to learn new systems and technologies.

Responsibilities

• Assist employers and payroll providers in administering a company scheme.
• Be the first point of contact for scheme management and contribution queries.
• Build relationships across the business to support client experience.

Skills

Communication

Attention to detail

Multitasking

Customer service

Computer literacy

Job description

Helpdesk Support

6 Month Contract

Edinburgh

Lorien’s UK leading Investment banking client are currently looking for a highly skilled Helpdesk Support contractor to join the team on an initial 6-month contract.

The role

• You will assist employers and payroll providers in administering a company scheme via telephone
• Employers value our award-winning pension scheme that supports their workforce, empowers members to plan their financial future, and delivers flexibility and efficiency. As the first point of contact for scheme management and contribution queries, you'll help ensure the best outcomes for employers and members alike
• Build relationships across the business to help support the delivery of client experience

What we’re looking for

• Excellent communication skills with strong attention to detail and ability to multitask
• A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
• Computer literacy and willingness to learn new systems and technologies, alongside the ability to navigate multiple systems and platforms efficiently
• Previous experience in financial services and contact centres essential.

Desirable:

• Knowledge on workplace pension schemes and [auto-enrolment OR employer duties] is desirable.

If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay.