IT Systems and Client Support Operative

Spectrum.Life; Manchester; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative digital health partner is seeking a motivated IT Systems and Client Support Operative to enhance their IT systems and provide exceptional support. In this role, you will analyze current systems, manage user onboarding, and resolve support queries while collaborating across departments. This position offers a full-time permanent contract with competitive salary and benefits, including remote work options and professional development opportunities. Join a forward-thinking company dedicated to improving lives through digital transformation in health and wellbeing.

Benefits

Remote work options

Professional development opportunities

Health and wellbeing support

Qualifications

• 3+ years of experience in IT systems analysis and helpdesk support.
• Knowledge of IT service management tools and practices.

Responsibilities

• Analyze and improve current IT systems and processes.
• Manage onboarding and offboarding of users and systems.
• Monitor and resolve internal and external support queries.

Skills

IT systems analysis

Helpdesk support

Troubleshooting hardware/software

IT service management tools

Analytical skills

Communication skills

Interpersonal skills

Multitasking

Customer-focused support

Education

Bachelor’s degree in IT

Job description

Join to apply for the IT Systems and Client Support Operative role at Spectrum.Life.

About Spectrum.Life
Spectrum.Life is a digital health partner providing clinically backed digital health, mental health, and wellbeing solutions. We serve insurers, educators, and employers, delivering digital transformation to improve lives. Established in 2018, we operate internationally with over 7.2 million insurance members, 3,000 corporate clients, 60 universities, and 650,000 students, employing over 350 staff. Our vision is to change and save lives.

Role Overview
We seek a motivated IT Systems and Client Support Operative to analyze IT systems, manage user onboarding/offboarding, monitor support queries, and communicate across departments.

Responsibilities

• Analyze and improve current IT systems and processes.
• Manage onboarding and offboarding of users and systems.
• Monitor and resolve internal and external support queries.
• Coordinate with departments on IT matters.
• Assist with system upgrades, installations, and maintenance.
• Document issues, resolutions, and best practices.

Requirements

• Bachelor’s degree in IT or related field.
• At least 3 years’ experience in IT systems analysis and helpdesk support.
• Experience troubleshooting hardware/software and supporting IT infrastructure.
• Knowledge of IT service management tools and practices.

Desirable Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in IT systems, software, and hardware troubleshooting.
• Customer-focused proactive support approach.

Benefits

• Full-time permanent contract
• Competitive salary and benefits
• Remote work options
• Professional development opportunities
• Health and wellbeing support