Network Analyst

Entech Technical Solutions Ltd; Stafford; Remote; GBP 35,000 - 50,000; Full time

Job summary

A leading company in network support seeks a Network Analyst to provide remote support to facilities across Europe, Africa, and the Middle East. The candidate will engage in level 2/3 helpdesk support and project design, requiring expertise in Cisco technologies. This role offers a collaborative environment with ongoing training.

Qualifications

• Bachelor’s degree in computer science or equivalent required.
• At least 3 years’ experience with Cisco network technologies.
• Cisco CCNA qualification essential.

Responsibilities

• Provide level 2/3 Network helpdesk support for EAME facilities.
• Manage small project LAN design and support functions.
• Assist regional facilities with request fulfilment and advice.

Skills

Cisco network technologies

Fault finding skills

Documentation skills

Education

Bachelor’s degree in computer science or equivalent

Cisco CCNA qualification

Tools

Ticketing software (Remedy/Peregrine)

Microsoft Office suite

Putty

Job description

This is a Network Analyst position, primarily providing remote network support services to facilities in Europe, Africa and the Middle East (EAME) and globally when required.

The EAME Network services team provide LAN/WLAN/WAN incident and project support to all facilities in EAME.

The position will report to the EAME Network services supervisor, based in the UK,

The successful candidate will primarily be providing level2/3 Network helpdesk support, to EAME based facilities, including factories, offices, and warehouses.

Secondary functions will include small project LAN design and supporting regional facilities with request fulfilment and advice. Training will be provided.

Requirements:

• Bachelor’s degree in computer science or equivalent as well as at least 3 years’ experience of Cisco network technologies.
• Cisco CCNA qualification.
• Second language is an advantage.

Knowledge:

• Cisco familiarity including:-IOS upgrade, WLC controller configuration
  Cisco Router and Switch configuration.
• Familiarity with firewall designs
• Understanding of related technologies (DNS, DHCP)
• Fault finding skills
• Good documentation skills
• Basic Knowledge of a Ticketing software (Remedy/Peregrine).
• Good Knowledge of Microsoft Office suite, Putty, and other Network tools.

Tagged as: Helpdesk, IT, Network