Process & Implementation Help Desk Support

Leaders Romans Group; Wokingham; Remote; GBP 25,000 - 26,000; Full time

Job summary

A leading property company is seeking a Process & Implementation Help Desk Support to manage ticketing and provide non-technical support. This fully remote opportunity offers a competitive salary and extensive career growth potential, within a collaborative team environment. Ideal candidates will possess experience in property management and strong IT skills, coupled with a proactive attitude.

Benefits

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Market leading training

Career advancement opportunities

Qualifications

• Lettings or Property Management experience required.
• Good IT skills including knowledge of Word and Excel.
• A natural communicator, able to build strong relationships.

Responsibilities

• Manage Help Desk non-technical support and ticketing.
• Oversee responses and ensure SLA satisfaction.
• Assist with queries for external platforms like Fixflo and Goodlord.

Skills

Communication

Attention to Detail

IT Skills

Organization

Education

NFOPP Qualifications

Job description

Job Title:Process & Implementation Help Desk Support

Location:Fully Remote

Brand:LRG

Salary: £25,000 - £26,000

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Key Responsibilities:

• Help Desk – non technical support inmanaging tickets, covering basic requests, chasing responses, overseeing ticket response times ensuring P&I satisfy SLA and serve the needs of the branches ensuring information provided is in line with company processes, procedures and policies.
• Help Desk – help identify problem system or procedural issues, areas or staff requiring additional support and highlight any procedural or policy updates, amendments, queries, or discrepancies
• Monitor Help Desk activity following a release of procedural change or new system / database enhancement or process trial
• Managing queries for external sites such as Fixflo, Depositary, Goodlord, Signature Sense and Hive etc assisting with user queries and documentation, acquisition set up, testing and housekeeping
• Assist with the management of New Starters and Leavers reports, setting up and closing off database access
• Sending out of company releases
• Assisting in the management of Process & Implementation SharePoint pages, ensuring documentation and information published is correct.
• Bespoke data projects. Preparing spreadsheets for release (collating, slicers, pivot tables etc)
• Always display and follow good company practices and policies.
• Assisting with the management and release of company email notifications
• Assist Process Managers and Procedural Managers with general administration tasks and projects as and when required to assist them in completing key business projects.

What are we looking for:

• Lettings or Property Management experience required
• Good IT Skills including good knowledge of Word and Excel
• Good creative writing skills with great attention to detail
• Knowledge of PropCo advantageous but not essential
• NFOPP Qualifications preferred but not essential
• A natural communicator, able to build strong relationships, with experience in working with multi-functional team
• Enthusiastic, proactive, and adaptable individual able to deal with a diverse and demanding workload
• Have good organisation skills and the ability to prioritise tasks with excellent time management
• Ability to manage own time and work remotely in busy and complex role

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment

Benefits:

• Competitive base salary
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.