OOH Senior Helpdesk Coordinator

Manchester Arndale; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a proactive Helpdesk Support Coordinator to assist in scheduling and project management tasks. Your role will involve liaising with engineering teams, ensuring efficient operations, and adhering to service level agreements. Ideal candidates will have experience in project planning and strong organizational skills, offering an opportunity for growth within a supportive environment.

Qualifications

• Experience in project planning, scheduling, and coordination in an engineering or technical environment.
• Knowledge of project management methodologies, tools, and techniques.
• Ability to manage tasks under pressure and meet deadlines.

Responsibilities

• Support Helpdesk Management and engineering colleagues.
• Schedule daily and weekly tasks for engineers.
• Manage workloads and adhere to financial limits.

Skills

Project planning

Scheduling

Coordination

Analytical skills

Problem-solving

Communication

Tools

Project management software

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.

Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Rotating Shift Pattern

Shift Pattern: 7pm - 7am

Key Responsibilities:

• Support the Helpdesk Management team in delivering excellent service to our customers.
• Support the team when the Team Leader/Manager is on leave.
• Be the first point of contact for our engineering colleagues UK-wide.
• Schedule daily and weekly tasks for engineers using our in-house systems.
• Manage engineering workloads against set attendance and fix performance indicators.
• Ensure daily calendars are up to date with minimal gaps.
• Adjust schedules as needed to meet service level agreements.
• Identify potential risks and develop contingency plans to mitigate them.
• Raise purchase orders to suppliers on behalf of the field team.
• Update databases with quotations, engineering overtime, and statutory compliance certifications as required.
• Liaise with administration and operational management teams as needed.
• Adhere to work order financial limits and notify account management of potential breaches.
• Gather quote information from engineers for submission to the account management team.

Requirements:

• Right to work in the UK
• Experience in project planning, scheduling, and coordination, preferably in an engineering or technical environment.
• Knowledge of project management methodologies, tools, and techniques.
• Proficiency in project management software and tools.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Attention to detail and commitment to high-quality deliverables.
• Ability to work under pressure and meet deadlines.

How to Apply:

If you're interested in joining a business that encourages professional development and career progression, click apply and register your interest! Sign up for our job alerts to be notified of other suitable vacancies.

We are an equal opportunities employer and value diversity. We offer an inclusive environment and encourage applications from all backgrounds.