Helpdesk Supervisor – Wigan

PRS LTD; Wigan; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company is seeking a Facilities Helpdesk Supervisor for a permanent, full-time role in Wigan. The successful candidate will lead a busy helpdesk team, ensuring efficient handling of facilities requests and contractor coordination. Strong leadership and communication skills are essential.

Qualifications

• Proven experience in a similar facilities helpdesk or coordination role.

Responsibilities

• Supervise day-to-day helpdesk operations.
• Support and mentor helpdesk staff.
• Liaise with facilities teams and contractors.

Skills

Leadership

Communication

Attention to Detail

Tools

CAFM systems

MS Office

Job description

To Apply for this Job Click Here

We’re seeking an experiencedFacilities Helpdesk Supervisorto join our client in a permanent, full-time role, office based in Wigan.Salary is £28kpa based on working Monday – Friday 37.50 hours per week.You’ll lead a busy helpdesk team, ensuring efficient handling of facilities requests, work orders, and contractor coordination across a fast-paced environment.

Key Responsibilities:

• Supervise day-to-day helpdesk operations
• Support and mentor helpdesk staff
• Prioritise and allocate incoming tasks effectively
• Liaise with facilities teams and contractors to ensure timely resolutions
• Monitor SLAs and produce performance reports

Requirements:

• Proven experience in a similar facilities helpdesk or coordination role
• Strong leadership and communication skills
• Proficient in CAFM systems and MS Office
• Ability to manage a high workload with attention to detail

If you’re highly organised, proactive, and ready to lead a team that keeps facilities running smoothly — we’d love to hear from you.
Apply nowto join a supportive, professional environment with great long-term prospects.

If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer
Karen Chatfield

To Apply for this Job Click Here