Junior / 1st Line, IT Service Desk Analyst

TN United Kingdom; Wigan; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

An established industry player is looking for a motivated Junior IT Service Desk Analyst to join their team in Wigan. This role offers the opportunity to provide essential first-line support to pharmacy dispensers, resolving IT issues and ensuring smooth operations. With a starting salary of £24,700 and additional overtime potential, this position not only promises financial rewards but also opportunities for skill development and career growth. Enjoy the flexibility of remote work options while being part of a supportive team that values your contributions. If you're eager to kickstart your IT career, this is the perfect opportunity for you.

Benefits

Overtime Pay

Career Development Opportunities

Remote Work Options

Comprehensive Benefits

Qualifications

• Good communication skills for effective support.
• Strong IT skills with a problem-solving attitude.

Responsibilities

• Provide first-line support to pharmacy dispensers and users.
• Log and categorize incoming calls and emails in the CRM system.
• Manage incidents efficiently and coordinate with Engineers.

Skills

Communication Skills

IT Skills

Problem-Solving

Tools

CRM System

Remote Access Tools

Job description

Job Description

We are seeking a Junior / 1st Line IT Service Desk Analyst based in Wigan, UK, to join our client GK Recruitment. The role involves providing first-line support to pharmacy dispensers and users, resolving IT issues, and maintaining documentation.

Responsibilities

• Support pharmacy dispensers via telephone, assisting with IT problems.
• Utilize remote access tools to provide support.
• Log and categorize incoming calls and emails in the CRM system.
• Update and document the knowledge base.
• Coordinate with Engineers and raise support tickets.
• Manage incidents efficiently and take ownership of issues.

Qualifications and Skills

• Good communication skills (written and verbal).
• Reasonable IT skills and problem-solving attitude.
• Ability to manage workload and take ownership of issues.

Benefits

• Starting salary of £24,700 plus overtime (~£2,000).
• Opportunities to develop IT skills and career growth.
• Remote work options and comprehensive benefits.

Additional Details

Location: Wigan, UK (office in Adlington, Chorley, with some remote work)

EU work permit required: Yes

Application deadline: 16.06.2025