Helpdesk Scheduler — Hybrid (Immediate Start, Weekly Pay)

Michael Page; Chester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid work after training

Weekly pay

Free on-site parking

Immediate start

Job summary

Michael Page is seeking a Helpdesk Scheduler in Chester to coordinate and manage customer repair schedules. You will ensure timely responses, monitor scheduling systems, and liaise with team members to resolve conflicts while effectively communicating with customers to confirm appointments and updates.

The role offers hybrid working after training, with emphasis on accuracy, proactive problem-solving, and attention to detail to improve scheduling performance and service delivery.

Qualifications

• Experience in scheduling or customer service-based roles.
• Strong organisational and time management skills.
• Proficiency with scheduling tools and software.
• Excellent communication skills, both written and verbal.

Responsibilities

• Coordinate and manage schedules for customer repairs.
• Ensure timely responses to customer queries and requests.
• Monitor and update scheduling systems to reflect accurate information.
• Liaise with team members to resolve scheduling conflicts.
• Communicate effectively with customers to confirm appointments and updates.
• Assist in tracking and reporting on team performance metrics.
• Identify and address operational inefficiencies in the scheduling process.

Skills

Organisational skills

Scheduling experience

Customer service

Communication skills

Attention to detail

Tools

Scheduling software

Job description

Michael Page is seeking a Helpdesk Scheduler in Chester to coordinate and manage customer repair schedules. You will ensure timely responses, monitor scheduling systems, and liaise with team members to resolve conflicts while effectively communicating with customers to confirm appointments and updates.

The role offers hybrid working after training, with emphasis on accuracy, proactive problem-solving, and attention to detail to improve scheduling performance and service delivery.