Helpdesk Scheduler

Michael Page; Chester; Ibrido; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work after training

Weekly pay

Free on-site parking

Immediate start

Descrizione del lavoro

Michael Page is seeking a Helpdesk Scheduler in Chester to coordinate and manage customer repair schedules. You will ensure timely responses, monitor scheduling systems, and liaise with team members to resolve conflicts while effectively communicating with customers to confirm appointments and updates.

The role offers hybrid working after training, with emphasis on accuracy, proactive problem-solving, and attention to detail to improve scheduling performance and service delivery.

Competenze

• Experience in scheduling or customer service-based roles.
• Strong organisational and time management skills.
• Proficiency with scheduling tools and software.
• Excellent communication skills, both written and verbal.

Mansioni

• Coordinate and manage schedules for customer repairs.
• Ensure timely responses to customer queries and requests.
• Monitor and update scheduling systems to reflect accurate information.
• Liaise with team members to resolve scheduling conflicts.
• Communicate effectively with customers to confirm appointments and updates.
• Assist in tracking and reporting on team performance metrics.
• Identify and address operational inefficiencies in the scheduling process.

Conoscenze

Organisational skills

Scheduling experience

Customer service

Communication skills

Attention to detail

Strumenti

Scheduling software

Descrizione del lavoro

As a Helpdesk Scheduler in Chester, you will be responsible for organising and coordinating schedules to ensure smooth operations. Your role will help the team deliver excellent service and meet the needs of their customers efficiently.

Client Details

Our client is a well-established and industry-leading organisation based in Chester, recognised for its continued success and outstanding reputation within the sector.

Description

• Coordinate and manage schedules for customer repairs.
• Ensure timely responses to customer queries and requests.
• Monitor and update scheduling systems to reflect accurate information.
• Liaise with team members to resolve any scheduling conflicts.
• Communicate effectively with customers to confirm appointments and updates.
• Assist in tracking and reporting on team performance metrics.
• Identify and address any operational inefficiencies in the scheduling process.

Profile

• Strong organisational and time management skills.
• Experience in scheduling or customer service based roles.
• Excellent communication skills, both written and verbal.
• Proficiency with scheduling tools and software.
• A proactive approach to problem-solving.
• Attention to detail and the ability to multitask.

Job Offer

• Immediate start temp role
• Hybrid working after training (3 days in office, 2 days at home)
• Weekly pay
• Free on-site parking