Helpdesk Planner & Scheduler for Social Housing

Talantir; Warrington; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

27 days holiday

BH holidays

Pension scheme (up to 7.5%)

Discounts & TasteCard

Volunteer day

Job summary

Novus Property Solutions is seeking a Helpdesk Planner/Scheduler based in Warrington to efficiently plan and schedule trades for responsive repairs within a long-term social housing framework.

You will use the latest IT systems to log requests, liaise with clients and operatives, maintain diaries and schedules, and ensure jobs are allocated and completed on time while meeting KPI targets. This role suits proactive planners who thrive in a fast-paced team.

Qualifications

• Excellent communication skills (verbal and written).
• Strong planning/scheduling abilities.

Responsibilities

• Using IT systems to provide a Helpdesk support service, inputting repair requests, updating notes on the database.
• Deal with telephone enquiries and liaise with Clients, Managers and Operatives.
• Keep a diary of requested/allocated work and monitor an active dashboard and planner, rescheduling as needed for emergencies.
• Schedule all work onto PDAs or to Sub contractors with correct job lengths within timescales.
• Chase orders awaiting materials and reschedule follow-ons, update client.
• Monitor/acknowledge/reschedule rejected works from subcontractor.
• Liaise with Contracts Manager regarding repairs nearing completion.
• Monitor repairs to ensure completion within target.
• Deal with internal/external communications and report information as necessary.
• Ensure all contract data, documentation and reports are accurate and produced on time.

Job description

Novus Property Solutions is seeking a Helpdesk Planner/Scheduler based in Warrington to efficiently plan and schedule trades for responsive repairs within a long-term social housing framework.

You will use the latest IT systems to log requests, liaise with clients and operatives, maintain diaries and schedules, and ensure jobs are allocated and completed on time while meeting KPI targets. This role suits proactive planners who thrive in a fast-paced team.