Helpdesk Planner

Talantir; Warrington; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

27 days holiday

BH holidays

Pension scheme (up to 7.5%)

Discounts & TasteCard

Volunteer day

Job summary

Novus Property Solutions is seeking a Helpdesk Planner/Scheduler based in Warrington to efficiently plan and schedule trades for responsive repairs within a long-term social housing framework.

You will use the latest IT systems to log requests, liaise with clients and operatives, maintain diaries and schedules, and ensure jobs are allocated and completed on time while meeting KPI targets. This role suits proactive planners who thrive in a fast-paced team.

Qualifications

• Excellent communication skills (verbal and written).
• Strong planning/scheduling abilities.

Responsibilities

• Using IT systems to provide a Helpdesk support service, inputting repair requests, updating notes on the database.
• Deal with telephone enquiries and liaise with Clients, Managers and Operatives.
• Keep a diary of requested/allocated work and monitor an active dashboard and planner, rescheduling as needed for emergencies.
• Schedule all work onto PDAs or to Sub contractors with correct job lengths within timescales.
• Chase orders awaiting materials and reschedule follow-ons, update client.
• Monitor/acknowledge/reschedule rejected works from subcontractor.
• Liaise with Contracts Manager regarding repairs nearing completion.
• Monitor repairs to ensure completion within target.
• Deal with internal/external communications and report information as necessary.
• Ensure all contract data, documentation and reports are accurate and produced on time.

Job description

Helpdesk Planner/Scheduler

Based: Warrington office based – WA2 0XP, typically working Monday to Friday, working between 8.00am – 5.00pm – 40 hours per week

Great opportunity at Novus! Join our growing team working on a long-term Social Housing responsive repairs framework contract.

Our Helpdesk Planners play a crucial part in the planning/scheduling of varying trades to deliver efficient and effective responsive repairs and sit in the core and heart of our Reactive maintenance team. Great communication and efficient scheduling ensures that the contractual commitments for each contract are met and targets are completed in a timely manner

Your experience in a planning/scheduling environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Enabling Novus to achieve exceptional customer and client satisfaction.

Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted.

What’s in it for you?

Attractive salary & benefits to suit you 27 Days Hols & BH – option to buy or sell holidaysCompany pension scheme – up to 7.5%We also offer our employees; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, any many more….

An outline of your responsibility – Helpdesk Planner

• Using the latest company I.T systems to provide a Helpdesk support service, inputting responsive repair requests onto Company database, Oneserve and updating with relevant notes
• Dealing with telephone enquiries in a timely manner and liaise with Clients, Managers and Operatives alike
• Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely, rescheduling where necessary for emergencies
• Schedule all work onto PDA’s or to Sub contractors using the correct job lengths and within specified timescales
• Chase orders that are awaiting materials with the Novus Team and rescheduling of follow-on orders ensuring to update the client
• Monitor/acknowledge/reschedule rejected works from subcontractor
• Applying for work extension with the client
• Liaising with Contracts Manager regarding repairs nearing completion target
• Monitoring repairs to ensure completion within specified target
• Deal with internal and external communications and record/report information as necessary
• Ensure all contract data, documentation and reports are accurate and produced on time

About You

As a Helpdesk Planner experience in communication both verbal and written are key along with confident planning/scheduling skills, it is imperative we schedule our operatives in the most resourceful way to meet our KPI’s Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role

As part of the recruitment process we will be holding an assessment centre, date to be confirmed

A Little Bit About Us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 129-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.