Helpdesk Operative

Mitie; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

MiDeals discounts

Life cover up to 4x salary

Enhanced pension contributions

Save-as-you-earn scheme

Mitie Matching Share Plan

Job summary

Mitie in Glasgow is seeking a Helpdesk Operator to join our team. You will manage phone calls and email requests, support employees, and log information onto a database while upholding Mitie policies.

The role focuses on delivering reliable, timely service and acting as the first line of contact for the team. We value a strong standard of literacy and numeracy and familiarity with Microsoft Office to ensure accurate data handling and communication.

Qualifications

• Strong standard of literacy and numeracy.
• Confident knowledge of Microsoft Office.

Responsibilities

• Manage phone call and email requests.
• Support employees and log information onto a database.
• Deliver high levels of customer service while following Mitie's policies.
• Manage the flow of requests to ensure a continuous and efficient service.
• Act as the first line of contact for the Mitie team.
• Ensure timely input and output of all associated Helpdesk data.

Skills

Customer service

Communication

Literacy and numeracy

Tools

Microsoft Office

Job description

ROLE: Helpdesk OperatorHOURS: 40 hours a weekLOCATION: Glasgow

We're looking for a Helpdesk Operator to join our team. You'll be a passionate individual with customer service experience to manage phone call and email requests, support employees and log information onto a database.

You should be capable of delivering high levels of service, always remaining professional and ensuring Mitie's policies, processes and procedures are followed. As a Helpdesk Operator, you will be responsible for managing the flow of requests received to ensure a continuous and efficient service.

Role Responsibilities:

• -Manage phone call and email requests.
• -Support employees and log information onto a database.
• -Deliver high levels of customer service while ensuring Mitie's policies, processes and procedures are followed.
• -Manage the flow of requests received to ensure a continuous and efficient service.
• -Act as the first line of contact for the Mitie team.
• -Ensure timely input and output of all associated Helpdesk data.

Required Qualifications:

• -Strong standard of literacy and numeracy.
• -Confident knowledge of Microsoft Office.

What's in it for you?

• -High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• -Life cover of up to four times your salary.
• -Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).