Helpdesk Lead, Student & Staff Support

City St George's, University of London; Greater London; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sector-leading salary

Pension scheme

Staff training and development

Descripción de la vacante

City St George's, University of London is seeking a Helpdesk Officer to lead the School of Health and Medical Sciences helpdesk, ensuring efficient, student-focused support. You will oversee Helpdesk Administrators, allocate workloads, monitor performance, and contribute to recruitment and development.

The role requires excellent customer service, strong communication, and the ability to maintain accurate records while complying with policies and driving continuous service improvement.

Formación

• Excellent customer service and communication abilities.
• Experience in busy administrative environments and coordinating workloads.
• Ability to develop positive relationships with students, staff and external stakeholders.

Responsabilidades

• Leads the school helpdesk to provide efficient, student-focused support.
• Oversees Helpdesk Administrators: allocating workloads, monitoring performance, and supporting recruitment and training.
• Central contact for students, staff and external stakeholders; manages enquiries and records; ensures policy compliance and service improvement.

Conocimientos

Customer service

Communication

Interpersonal skills

Organisational skills

Herramientas

Microsoft Office

Descripción del empleo

City St George's, University of London is seeking a Helpdesk Officer to lead the School of Health and Medical Sciences helpdesk, ensuring efficient, student-focused support. You will oversee Helpdesk Administrators, allocate workloads, monitor performance, and contribute to recruitment and development.

The role requires excellent customer service, strong communication, and the ability to maintain accurate records while complying with policies and driving continuous service improvement.