Helpdesk Officer (REDEPLOYEE APPLICANTS ONLY)

City St George's, University of London; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George's, University of London is seeking a Helpdesk Officer to lead the School of Health and Medical Sciences helpdesk, ensuring efficient, student-focused support. You will oversee Helpdesk Administrators, allocate workloads, monitor performance, and contribute to recruitment and development.

The role requires excellent customer service, strong communication, and the ability to maintain accurate records while complying with policies and driving continuous service improvement.

Qualifications

• Excellent customer service and communication abilities.
• Experience in busy administrative environments and coordinating workloads.
• Ability to develop positive relationships with students, staff and external stakeholders.

Responsibilities

• Leads the school helpdesk to provide efficient, student-focused support.
• Oversees Helpdesk Administrators: allocating workloads, monitoring performance, and supporting recruitment and training.
• Central contact for students, staff and external stakeholders; manages enquiries and records; ensures policy compliance and service improvement.

Skills

Customer service

Communication

Interpersonal skills

Organisational skills

Tools

Microsoft Office

Job description

Please note: This role is only open to redeployee applicants at City St George's. Applications from individuals who are not redeployee applicants will not be considered at this time.

City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

Reporting to the Senior School Operations Officer, the Helpdesk Officer role sits in the School of Health & Medical Sciences School Operations Team, within the Department of Education Operations.

Responsibilities

The Helpdesk Officer leads the School of Health and Medical Sciences helpdesk service, ensuring efficient, student-focused support. They are responsible for overseeing Helpdesk Administrators by allocating workloads, monitoring performance and supporting recruitment, training and development. The Helpdesk Officer acts as a central point of contact for students, staff and external stakeholders, managing enquiries and key administrative processes, maintaining effective systems and accurate records, while ensuring compliance with relevant policies and contributing to the continuous improvement of Helpdesk services and processes.

Person Specification

The successful candidate will possess excellent customer service, communication and interpersonal skills, with the ability to develop positive relationships with students, colleagues and external stakeholders. They will have experience of working in a busy administrative environment, coordinating workloads and supporting service delivery. Strong organisational skills, attention to detail and the ability to manage competing priorities are essential. The role requires proficiency in Microsoft Office and relevant systems, alongside strong problem-solving abilities, sound judgement, initiative and a commitment to delivering high-quality, continuous service improvement.

Additional Information

Closing date for applications: 8th November 2026 at 11:59pm

Interviews are scheduled to take place from 19th November 2026

The selection process will involve an interview and an exercise, composed of three different tasks. Further details will be confirmed at the interview stage.

City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants.

For additional information on City St George's, our policies, strategy and values; Click here

The University of business, practice and the professions