Helpdesk Coordinator - Remote Support & Maintenance

Rogers McHugh Recruitment; Glasgow; Hybrid; GBP 26,423 - 32,294; Full time

Job summary

Rogers McHugh Recruitment is supporting a building engineering and facilities management business seeking a Helpdesk/Service Coordinator. You will be the first point of contact for refrigeration maintenance calls, triaging issues and coordinating engineer attendance across the UK.

The role operates on a six-week rota, with five days out of seven and alternating early and late shifts. Late shifts and weekends are available from home, offering flexible working arrangements.

Qualifications

• Experience in an office-based role dealing with customers, clients or engineers.
• Able to communicate clearly and prioritise tasks in a busy environment.
• Comfortable using computer systems and handling multiple tasks.
• Proactive, organised and able to make sensible decisions when priorities change.

Responsibilities

• Be the first point of contact for maintenance calls related to refrigeration across the nationwide retail estate.
• Assess issues, ask the right questions and decide if the problem can be resolved remotely before arranging an engineer attendance.
• Work on a six-week rota covering five days out of seven, with rotating early/late shifts.
• Shifts include home working for late and weekend slots to provide flexibility.

Skills

Customer service

Office coordination

Telephone handling

Prioritising work

Clear communication

Tools

Computer systems

Job description

Rogers McHugh Recruitment is supporting a building engineering and facilities management business seeking a Helpdesk/Service Coordinator. You will be the first point of contact for refrigeration maintenance calls, triaging issues and coordinating engineer attendance across the UK.

The role operates on a six-week rota, with five days out of seven and alternating early and late shifts. Late shifts and weekends are available from home, offering flexible working arrangements.