Night-Shift Remote Refrigeration Support Engineer

Arcus Solutions; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Shift allowance

25 days annual leave

Overtime at time and a half

Annual bonus up to 4%

Group personal pension 5-6%

Life Assurance

Health cash plan

Job summary

Arcus Solutions is seeking a Refrigeration Technical Remote Support Engineer (Nights) to join our Mobile Delivery team in the UK. This role focuses on technical triage, remote operations, and performance analysis across Refrigeration, HVAC, RHICS, and M&E disciplines.

You will work nights (Mon-Fri 8pm–6am) from Redditch or from home, with occasional travel to Redditch for onboarding and meetings. A strong refrigeration background and UK driving license are required.

Qualifications

• NVQ Level 3 in Refrigeration or City & Guilds equivalent.
• F-Gas Category 1 certification.

Responsibilities

• Triage Work Orders across multiple clients to ensure efficient deployment by the Planning team.
• Make remote adjustments to refrigeration and HVAC system control set points to improve efficiency and reduce nuisance alarms.
• Identify the RIHCs competency for Work Order allocation.
• Support triage and performance improvements for cold stores, including reducing door usage.
• Produce clear, innovative reports suitable for varied technical audience levels.

Skills

Strong technical communication

Commercial refrigeration expertise

Advanced IT literacy

Technical reporting

Education

NVQ Level 3 in Refrigeration

F-Gas Category 1 certification

Tools

RDM

Carel

Danfoss

RCS

Job description

Arcus Solutions is seeking a Refrigeration Technical Remote Support Engineer (Nights) to join our Mobile Delivery team in the UK. This role focuses on technical triage, remote operations, and performance analysis across Refrigeration, HVAC, RHICS, and M&E disciplines.

You will work nights (Mon-Fri 8pm–6am) from Redditch or from home, with occasional travel to Redditch for onboarding and meetings. A strong refrigeration background and UK driving license are required.