Helpdesk Coordinator | Flexible Hours

Mitie Group plc.; Swindon; On-site; GBP 21,000 - 30,000; Full time

Job summary

Mitie Group plc., Swindon-based, is seeking a full-time Helpdesk Coordinator to support the GWR contract from Milford House. You will be the first point of contact for customers, coordinating service requests, scheduling works and ensuring service delivery adheres to SLAs.

The role requires you to log jobs in the CAFM system, maintain records, raise purchase orders and process invoices, while collaborating with engineers, subcontractors and stakeholders to keep operations running smoothly.

Qualifications

• Previous experience in a customer service or helpdesk environment.
• Confident communicator with strong organisational skills.
• Good working knowledge of Microsoft Office, especially Excel.
• Experience with CAFM systems is beneficial.

Responsibilities

• Respond to helpdesk calls, emails and AI-driven requests.
• Log jobs accurately into the CAFM system.
• Schedule engineers and subcontractors to attend required works.
• Monitor job progress and performance against agreed service level agreements.
• Maintain accurate helpdesk data, ensuring timely input, updates and outputs from relevant systems.
• Raise purchase orders for labour and materials when required.
• Process goods receipt invoices to support prompt payment to suppliers.
• Work collaboratively with colleagues, engineers, subcontractors and stakeholders to support the smooth running of the contract.

Skills

Customer service

Helpdesk

Facilities management

Microsoft Excel

CAFM systems

Tools

CAFM systems

Job description

Mitie Group plc., Swindon-based, is seeking a full-time Helpdesk Coordinator to support the GWR contract from Milford House. You will be the first point of contact for customers, coordinating service requests, scheduling works and ensuring service delivery adheres to SLAs.

The role requires you to log jobs in the CAFM system, maintain records, raise purchase orders and process invoices, while collaborating with engineers, subcontractors and stakeholders to keep operations running smoothly.