Helpdesk & Field Operations Coordinator

HP4 Recruitment Ltd; Slough; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000 per annum

Full-time, permanent position

Office-based role in Slough

Mon–Fri working pattern

Development opportunities

Job summary

HP4 Recruitment Ltd is assisting in recruiting a Helpdesk Coordinator for our client in Slough. The role focuses on scheduling maintenance, coordinating reactive works, and acting as the main contact for customers and engineers. It offers a stable, office-based environment with a clear progression path.

You will manage engineer bookings, monitor KPIs, and ensure timely communication of delays while supporting cross-team coordination across regions and accounts.

Qualifications

• Experience coordinating engineers or field-based teams.
• Strong organisational and planning skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced, reactive environment.
• Attention to detail and administrative accuracy.

Responsibilities

• Scheduling planned maintenance visits (PPM).
• Coordinating reactive call-outs, revisits and emergency works.
• Planning and scheduling remedial works following visits.
• Acting as first point of contact for customers and enquiries.
• Liaising with engineers to maximise productivity and efficiency.
• Booking engineer visits in line with procedures.
• Monitoring customer KPIs and communicating delays proactively.
• Coordinating works across teams and regions, including national accounts.
• Managing subcontractors and ensuring compliance with standards.
• Raising subcontractor orders per internal processes.
• Ensuring data and reports from handheld devices are accurate.

Skills

Scheduling

Customer service

Organisational skills

Communications

Team coordination

Tools

Service management systems

Job description

HP4 Recruitment Ltd is assisting in recruiting a Helpdesk Coordinator for our client in Slough. The role focuses on scheduling maintenance, coordinating reactive works, and acting as the main contact for customers and engineers. It offers a stable, office-based environment with a clear progression path.

You will manage engineer bookings, monitor KPIs, and ensure timely communication of delays while supporting cross-team coordination across regions and accounts.